Administrative Coordinator
3 months ago
**Administrative Coordinator**
**Department**: Sales Department - Customer Service, Service
**Reports to**: Manager of Customer Service/Manager of Service
**Full time**
**Job Summary**:
The Administrative Coordinator is responsible for providing administrative support for the Sales Department, including the Customer Service and Service divisions. They are responsible for processing customer orders and ensuring customer satisfaction of product and service delivery, develop and maintain customer relations, determine whether customer orders may be met or whether alternatives are available, as well as organizing service jobs for the service technicians.
**Main Job Tasks and Responsibilities**:
- Process customer quotes, orders, pick & pack orders
- Maintain customer database
- Maintain sales activity records and prepare sales reports
- Respond to sales inquiries and concerns by phone or electronically
- Ensure customer service satisfaction and good client relationships
- Perform quality checks on product and service delivery
- Coordinate Service Technician jobs: Field Sales Orders, arrange service, arrange lodging, any travel, credit card processing, and arrange any drug testing and orientations.
- Transfer paperwork between locations
- Maintain service fusion
- Submit paperwork to finance team
- Schedule jobs in service fusion and outlook calendar
- Communicate with customers to schedule field service work
- Maintain internal logs for customer order tracking
- Coordinate warranty parts jobs, complete appropriate ISO documentation
- Input Sensit units coming into west to ensure that the units are serviced in a timely manner
- Answer phones
- Monitor and track customer backorders
- Specify freight quotes
- Check stock levels and provide pricing
- Receive payments
- Process customer returns and repairs
- Liaison with various departments
- Other duties as assigned
**Qualifications**
- High school diploma and relevant professional experience.
- Knowledge of customer service principles
- Knowledge of basic business principles
**Key competencies**
- Planning and strategizing
- Adaptability
- Verbal and written communication
- Negotiation skills
- Resilience and tenacity
- Stress tolerance and able to work well under pressure
- Goal driven
- Customer focused
- Computer literacy
- Able to multitask
- The ability to speak clear, articulate English is necessary.
- Able to work with a minimum amount of supervision.
- Exhibit initiative, responsibility and flexibility
**Work Conditions**
- Fast-paced environment
- Manual dexterity
- Lifting/moving up to 10 lbs
**Hours of work 8:00-4:30 Monday to Friday**
- Tecvalco Ltd. is here to support our employees with disability-related needs at any time during employment. Please do not hesitate to contact us about any necessary accommodations._
Pay: $42,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- customer service: 1 year (preferred)
- Computer skills: 5 years (preferred)
Work Location: In person
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