Item Master Data Operations Specialist
1 week ago
About Us
The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the provincial online store for recreational cannabis in Ontario and are the exclusive provincial wholesaler to authorized private retail stores.
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.
About the Role
We’re looking for an Item Master Data Operations Specialist to join our Merchandising team. As an Item Master Data Operations Specialist, you will be responsible for creating, maintaining, and bringing resolution to data quality issues that were discovered in the team’s weekly/daily reporting.
The Item Master Data Operations Specialist will play a key role in ensuring trends are recognized in the reporting to eliminate/mitigate re-occurring issues. You will be supporting UAT testing for new features released in OCS’s ERP system. As an Item Master Data Operations Specialist, you will also lead all KPI creation and maintenance for the Master Data team to ensure our SLAs are being met and you will be required to engage with the team regularly when SLAs are off track. The Item Master Data Operations Specialist be responsible for the data management of 1-2 LPs (Licensed Producers).
About Your Day
- Take ownership of the end-to-end change management process, through the change board, as it relates to items and vendors.
- Distribute requests received in the Item Updates Inbox.
- Ensure team SLA delivery on tickets and requests for both internal and external stakeholders.
- Maintain accuracy of all data entry and updates.
- Proactively communicate with suppliers or other stakeholders to collect timely data.
- Assist in analysis of collected data, as needed.
- Help to identify data cleansing opportunities and take initiative to correct data quality problems
- Identify areas for data quality improvements, and help to resolve data quality problems, through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.
- Ensure master data integrity in key systems, as well as maintaining the processes to support the data quality.
- Participate in technology projects to advance process efficiency.
- Coach, develop, and mentor a team of Product Lifecycle Analysts while ensuring the team is engaged and executing effectively.
- Ensure high quality adherence to data accuracy and delivery against SLAs.
- Participation in the set-up of new items and vendors through the Product Call Process.
- Participation in ticket resolution through the Change Board and Item Updates Inbox.
About You
- Completed Post-Secondary Education in Business, Commerce or related field of study.
- Day to day use and familiarity with databases and database processes preferred.
- Attention to detail and accuracy
- Ability to adapt easily to changing environments and system enhancements
- Ability to collect, organize, process, and disseminate significant numbers of requests/ transactions in an enterprise level master data system
- Day to day use and familiarity with databases and database processes preferred.
- Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines and uncertainties
- 3+ years in Master Data Management
- Previous experience in an ERP environment
- Excels in working in cross functional environment
- Customer Service oriented
- Intermediate/advance skills in Excel
- Strong verbal, written and interpersonal communication skills
Remote Work
About the Job
- City: Toronto, ON
- Employment Type: Full-Time, Permanent
- Required Travel: Rare, within the GTA
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