Support Services Director

5 days ago


Edmonton, Alberta, Canada Disability Solutions Full time

CWB Financial Group is a leading provider of financial services, and we're seeking an experienced Support Services Director to join our team. This role will play a critical part in delivering exceptional client experiences by providing effective support and resolving escalations with sound judgment, prioritizing client satisfaction and risk mitigation.

About the Team

You will be working as part of a dynamic and inclusive team that values diversity and equality. Our team members are passionate about delivering exceptional client experiences and building strong relationships with Banking Centres and corporate teams.

Responsibilities
  • Deliver exceptional client experiences by providing effective support and resolving escalations with sound judgment, prioritizing client satisfaction and risk mitigation.
  • Triage and resolve client support requests related to Cash Management, Digital Banking, Estate administration, and transaction investigations.
  • Maintain ownership of Level 2 complaints, ensuring timely resolution or escalation while adhering to regulatory requirements within the Complaints Handling Office.

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.

Requirements
  • Post Secondary Education in Business, Finance or a related field or equivalent banking experience.
  • Minimum five years banking experience with a focus in Cash Management, Digital Banking, Estate administration, and commercial credit support.

We offer an award-winning benefits package that includes hybrid work environments, everyday flexibility, generous company-funded health coverage, and flexible wellness programs. We also commit to employee development, offering organization-wide coaching services, mentorship, and education support & training programs.


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