Bilingual Contact Centre Representative

6 months ago

Guelph, Canada OCAS Application Services Inc. Full time

Recently named a Waterloo Area Top Employer for the ninth consecutive year, we’re looking for innovators who can bring their expertise and passion to our growing team.

In this role, you’ll be a member of the OCAS Contact Centre team, working with and reporting to the Supervisor, OCAS Support. You will be required to provide an expert level of customer service to OCAS Application Services Inc. clients, including applicants, students, and college and high school partners. You must have exceptionally strong verbal and written communication skills in both English and French.
As a member of the OCAS team, you’ll work with remarkable individuals and teams.
Why OCAS?
- We offer a hybrid work environment that gives you the flexibility to work in our Guelph office, remotely, or a combination of both.
- Standard hours of work are daytime hours of 8:30 to 4:30, Monday to Friday. On occasions, you may be asked to volunteer to work outside of these hours.
- You’ll start off with 22 vacation days, as well as paid company breaks in the summer and during the holiday season.
- We offer a corporate pension plan to help you prepare for your next stage of life.
- We provide generous benefits that include vision and dental care, extended health care, life insurance, and more.
- Because we understand the importance of lifelong learning, we offer a generous professional development allowance, as well as other initiatives to help you ‘skill up’.
- We support several local charities and offer paid time off to volunteer in your community.

**In this role, you will**:

- Track all customer interactions in a CRM tracking tool
- Develop an expert understanding of OCAS processes and procedures, as well as the products that OCAS supports
- Continuously update knowledge as OCAS products and processes evolve
- Communicate with teammates in Microsoft Teams to report issues, ask questions, and answer your colleagues’ questions
- Work independently and efficiently in a fast-paced environment
- Act proactively by offering suggestions and improvement ideas, as needed
- Perform additional duties as assigned, with a high level of accuracy and attention to detail

**You should have**:

- Fluency in both French and English, with strong communication skills
- Knowledge of customer service principles and practice
- Knowledge of call centre telephony and technology
- Two to three years’ experience in a call centre or customer service environment
- Good data entry and typing skills
- Strong problem-solving, decision-making, and organizational skills
- Ability to work as part of a team and independently

**Nice to haves**:

- Post-secondary education
- Understanding of Ontario’s post-secondary education system
- Previous use of CRM tools

  • Bilingual Contact Centre Specialist

    7 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Bilingual Contact Centre Specialist

    4 days ago

    Guelph, Canada Well.ca Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Bilingual Customer Care Representative

    7 months ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into...

  • Contact Centre Specialist

    4 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members? **The...

  • Bilingual Customer Service Representative

    7 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Contact Centre Manager

    7 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members? **This...

  • Bilingual Call Centre Supervisor

    7 months ago

    Guelph, Canada Camis Full time

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of...

  • Bilingual Call Centre Supervisor

    7 months ago

    Guelph, Canada Camis Full time

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of...

  • Bilingual Call Centre Representative

    1 month ago

    Guelph, Canada Camis Full time

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of...

  • Bilingual Call Centre Representative

    3 months ago

    Guelph, Canada Camis Full time

    NovemOCamis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse...

  • Bilingual (English & French Speaking) Customer Care

    4 weeks ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer...

  • Bilingual Customer Service Representative

    2 months ago

    Guelph, Canada Mandel Scientific Company Inc. Full time

    **Job Summary** **Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative. The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in...

  • Bilingual Client Service Representative

    6 months ago

    Guelph, Canada H. S. Eckels & Company (Canada) Limited Full time

    The Eckels/Quatic group of companies are medium size, fast growing manufacturing and distributing companies. The Bilingual Customer Service Representative is the main point of contact for our clients across North America, including Quebec, and spends a substantial amount of time communicating with them over the phone. You are fluent in English and French,...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Koda Energy Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Bilingual Customer Service Supervisor

    7 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members? We are...

  • Guest Services Representative

    6 months ago

    Guelph, Canada Stone Road Mall - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Stone Road Mall in Guelph, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Bilingual Inside Sales Representative

    4 months ago

    Guelph, Canada SureWerx Full time

    **Reference number** P-0097 **Date Posted** September 12th **Location** Canada, Ontario, Guelph **Remote** **Positions available** 1 SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today,...

  • Guest Services Representative

    2 months ago

    Guelph, Canada Stone Road Mall - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Stone Road Mall in Guelph, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! *Please...

  • Bilingual Customer Service Representative

    4 weeks ago

    Guelph, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Bilingual (French and English) Csa Team Lead

    7 months ago

    Guelph, Canada Camis Full time

    Are you ready to take the lead and make a meaningful impact in our dynamic Guelph Call Centre? We're actively seeking a Bilingual Customer Support Analyst Lead to join our team, and here's your chance to shine! As the Bilingual CSA Lead, you'll play a pivotal role in guiding our team of Customer Support Analysts and assisting our Assistant Call Centre...