Bilingual Customer Care Representative

6 months ago

Guelph, Canada Agricorp Full time

Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position.

**The Role**:
The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer Care Representative, you will provide customer service support to Ontario producers who use Agricorp’s business risk management programs, including Production Insurance, AgriStability, Risk Management Program and Farm Business Registration. In this role, you will:

- Provide front-line contact for customers by handling inbound and inbound customer inquiries via multiple communication channels
- Respond to a wide variety of program queries by referring to specific criteria and details
- Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
- Provide data entry for specific customer program-related information, such as financial statements, tax documents and farm acreage and yield reports, in an accurate and timely manner
- Perform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.
- Provide peer coaching and support to less experienced Customer Care staff
- Assist in reviewing and updating Customer Care standard operating procedures and workflow processes
- Perform a product liaison role and communicate with other departments to address business needs, as required

**Job status**: Permanent position.
**Work status**: Full time in-office, remote and hybrid work arrangements are available
**Salary Range**: $40,251 - $51,305
**Location**: Must live in Ontario to perform this role

**Qualifications**:

- Post secondary education (college or university) in Business, Agricultural Sciences or related field or equivalent experience
- 1-3 years of related customer service, preferably in a call centre or Customer Accounts, in the financial services, insurance sector and Agricultural industry
- Will be certified by the Ontario Public Service (OPS) in oral intermediate level French Certification
- Knowledge of insurance programs, including insurance claims and underwriting, financial statements, tax filing, and accounts receivables is an asset
- Understanding of the agricultural industry and government business risk management programs are an asset

**Key Competencies**:

- **Teamwork and collaboration** - Works cooperatively within diverse teams, work groups and across the organization to achieve group organizational objectives
- **Achieving quality results** - Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
- **Program knowledge** - Knows and understands the programs and services provided by Agricorp
- **Initiative** - Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
- **Client focus** - Provides service excellence to internal and external clients
- **Planning and organizing** - Develops, implements, evaluates, and adjusts plans to reach goals while ensuring the optimal use of resources

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

  • Bilingual Customer Service Representative

    1 month ago

    Guelph, Canada Mandel Scientific Company Inc. Full time

    **Job Summary** **Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative. The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in...

  • Bilingual (English & French Speaking) Customer Care

    2 weeks ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Guelph, Canada Randstad Canada Full time

    We are hiring for a Bilingual Customer Service Representative for a client in Guelph, ON. The successful candidate will be responsible for processing customers’ orders, day-to-day clerical duties and supporting all aspects of customer service. Strong data entry and communication skills in both English and French are a huge asset for interacting with...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Koda Energy Full time

    **Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.** **As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing...

  • Customer Care Representatives

    6 months ago

    Guelph, Canada Agricorp Full time

    **The Role**: The Customer Care Representative (CCR) and Associate Customer Care Representative (ACCR) roles provide critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR or ACCR, you will provide customer service support to Ontario producers who use Agricorp’s business risk...

  • Customer Care Representative

    2 weeks ago

    Guelph, Canada Agricorp Full time

    **The Role**: The Customer Care Representative (CCR) role provide critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs. In this role you will: - Respond to a variety...

  • Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    **The Role**: The Customer Care Representative (CCR) role provide critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you will provide customer service support to Ontario producers who use Agricorp’s business risk management programs. In this role you will: - Respond to a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Associate Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for **Associate Customer Care Representatives **to join our Customer Care Services department in the Program Delivery division. These are summer student positions. **The Role**: The Associate Customer Care Representatives (ACCR) provides critical front-line contact for all customer inquiries, retrieving and entering customer information...

  • Associate Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    **The Role**: The Associate Customer Care Representative (ACCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As an ACCR, you will provide customer service support to Ontario producers who use Agricorp’s business risk management programs. In this role you will: -...

  • Bilingual Client Service Representative

    6 months ago

    Guelph, Canada H. S. Eckels & Company (Canada) Limited Full time

    The Eckels/Quatic group of companies are medium size, fast growing manufacturing and distributing companies. The Bilingual Customer Service Representative is the main point of contact for our clients across North America, including Quebec, and spends a substantial amount of time communicating with them over the phone. You are fluent in English and French,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Ontario, Wellington region, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Directsave Canada Inc. Full time

    Responsibilities: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with patience and empathy - Upsell products or services to customers when appropriate - Enter and update customer information in the database accurately - Analyze customer data to identify trends...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our Guelph team. This role provides a variety of job tasks, you get to meet lots of different people, you'll have...

  • Customer Account Representative

    6 months ago

    Guelph, Canada Billyard Insurance Group Guelph Full time

    Customer Service Representative (Insurance Broker) - ON Billyard Insurance Group Guelph is looking for CSRs to support our growing brokerage. Our CSR position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer...