Bilingual Customer Service Representative
2 months ago
**Job Summary**
**Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative.
The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in our Guelph, Ontario office.
**Responsibilities**
- Responds to and resolves customer requests, including processing orders, requests for pricing, product availability, delivery, billing questions as wells as returns, cancellations and order-related concerns.
- Works with purchasing and shipping to ensure timely shipment of orders.
- Notification to customers proactively on impending shipments.
- Assists team with order preparation and entry.
- Notification to customers regarding delayed shipments.
- Prepare basic quotes.
- Provide pricing and product knowledge support to customer.
- Answers product inquiries.
- Participate in up-sell and cross-sell opportunities.
**Qualifications**
- Fluently bilingual in both French and English (spoken and written)
- Excellent verbal and written communication skills
- Extremely detail oriented and self-motivated
- Strong PC knowledge including Microsoft Suite (Outlook, Teams, Word and Excel)
- Adaptability to learn dedicated CRM program
- Strong teamwork skills
- Familiarity with fast paced environments, multitasking and prioritizing
- Post-secondary education within a scientific discipline or equivalent experience would be considered an asset.
Join us as we strive to deliver excellent customer service while fostering a supportive work environment
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-11-22
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