Bilingual Customer Service Representative

2 weeks ago


Guelph, Canada Mandel Scientific Company Inc. Full time

**Job Summary**
**Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative.

The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in our Guelph, Ontario office.

**Responsibilities**
- Responds to and resolves customer requests, including processing orders, requests for pricing, product availability, delivery, billing questions as wells as returns, cancellations and order-related concerns.
- Works with purchasing and shipping to ensure timely shipment of orders.
- Notification to customers proactively on impending shipments.
- Assists team with order preparation and entry.
- Notification to customers regarding delayed shipments.
- Prepare basic quotes.
- Provide pricing and product knowledge support to customer.
- Answers product inquiries.
- Participate in up-sell and cross-sell opportunities.

**Qualifications**
- Fluently bilingual in both French and English (spoken and written)
- Excellent verbal and written communication skills
- Extremely detail oriented and self-motivated
- Strong PC knowledge including Microsoft Suite (Outlook, Teams, Word and Excel)
- Adaptability to learn dedicated CRM program
- Strong teamwork skills
- Familiarity with fast paced environments, multitasking and prioritizing
- Post-secondary education within a scientific discipline or equivalent experience would be considered an asset.

Join us as we strive to deliver excellent customer service while fostering a supportive work environment

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-22



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