Bilingual Customer Service Representative

6 months ago

Guelph, Canada Koda Energy Full time

**Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.**
**As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing Industry and contribute to the 176-year success of our organization.
**Benefits and Perks**
- Competitive Base Salary
- Life Focused Benefits Including:

- Medical benefits
- Dental and Vison Programs
- RRSP
- Employee Assistance Program
- Paid Time Off including:

- Generous PTO
- Sick Time
- 12 Paid Company Holidays
- Parental Leave
- Career Growth and Progression Paths Stability and Backing of a 176-year-old Family Owned and Operated Company**Work Schedule and Work Environment
- Monday - Friday hybrid work schedule with three days a week in either our Guelph of Saint Laurent office.**Day to Day Responsibilities -**
- Acts as a backup resource for Customer Service Representatives that are out of the office or need assistance with servicing and sales orders based on operational needs.
- Handles daily customer service needs to ensure customer retention and company standards and metrics are consistently met.
- Processes customer account adjustments, explores customer concerns, troubleshoots solutions, and escalates issues as needed.
- Processes customer orders to ensure company accuracy and efficiency standards are met.
- Maintains and updates customer related information systems to ensure that the company has accurate records and collects and accesses appropriate information relevant to a customer inquiry.
- Completes research to verify freight rates and coordinates deliveries with carriers.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Provides reliable follow-through to all customers while handling a variety of issues including the creation of service tickets.
- Works cross-functionally with various departments, including warehouse staff, to coordinate order fulfillment.
- Cross-trains into multiple Customer Service functions such as, but not limited to, HandCraft, Distilling, Wine, Cans, Samples, etc.
- Provides excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of both internal and external customers.
- Communicates daily with sales and warehouse staff to ensure all groups can successfully create a positive customer experience by staying informed.
- Acts as a resource for resolving customer issues while operating within the company’s standard operating procedures.
- Acts as a positive and professional company advocate with internal and external stakeholders. Performs additional duties as requested that supports, assists, and enhances the Customer Service and Sales Department objectives.**Preferred Experience and Requirements
- High School degree or equivalent required.
- Bilingual in English and French required
- 1+ years of experience in a customer service or other related role.
- Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills is preferred. Microsoft AX and Salesforce experience a plus.
- Knowledge of and experience with homebrewing/home fermentation and/or beer industry experience or knowledge is strongly preferred.
- Strong written and verbal communication skills.
- Ability to speak effectively with internal and external stakeholders.
- Ability to quickly learn new processes to be able to address incoming customer issues ranging anywhere from billing inquiries to order changes.
- Proven problem solver that can successfully and efficiently identify and solve problems by gathering and analyzing information and recommending alternative solutions.
- Proven ability to successfully manage difficult or emotional customer situations by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance, and consistently meeting commitments.
- Proven ability to resolve conflict, maintain confidentiality, and be an active listener that is open and receptive to change.
- Strong time management skills with the ability to manage a load of competing priorities under pressure and within respective deadlines.
- Driven employee that consistently reports to work on time and ensures work responsibilities are covered when absent.
- Open to ongoing feedback from customers, coworkers, and leaders to help continuously develop skills to be successful. Self-motivated and driven employee that volunteers readily, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, and asks for and offers help when needed.**How to Apply:
**

  • Bilingual Customer Service Representative

    1 month ago

    Guelph, Canada Mandel Scientific Company Inc. Full time

    **Job Summary** **Mandel Scientific Company Inc.**, a leading distributor of scientific instrumentation and consumables has an immediate opening for a Bilingual (French/English) Customer Service Representative. The Customer Service Representative is accountable for providing a high level of service to all customers. This full-time position will be based in...

  • Bilingual Customer Service Representative

    1 month ago

    Guelph, Canada Randstad Canada Full time

    We are hiring for a Bilingual Customer Service Representative for a client in Guelph, ON. The successful candidate will be responsible for processing customers’ orders, day-to-day clerical duties and supporting all aspects of customer service. Strong data entry and communication skills in both English and French are a huge asset for interacting with...

  • Bilingual Customer Care Representative

    6 months ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. This is a permanent position. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into...

  • Bilingual Customer Service Representative

    3 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Canada Unisync Group Limited Full time

    Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, Ontario, Wellington region, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French)Location: Hybrid / Guelph, ONWould you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We...

  • Bilingual Customer Service Representative

    2 weeks ago

    Guelph, ON, Canada GoodLeaf Farms Full time

    Position: Customer Service Representative - Bilingual (English/French) Location: Hybrid / Guelph, ON Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you! At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to...

  • Bilingual Customer Service Representative

    6 months ago

    Guelph, Canada Well.ca Inc Full time

    Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...

  • Customer Service Representative

    6 months ago

    Guelph, Canada RahrBSG Full time

    At RahrBSG, we're not just offering a job; we're offering a career path filled with growth, challenge, and meaningful work. Our Customer Service Representatives are at the heart of our operations, and we're seeking motivated individuals to join our family. With a track record of being a beloved employer, we strive to ensure that every team member feels...

  • Bilingual Client Service Representative

    6 months ago

    Guelph, Canada H. S. Eckels & Company (Canada) Limited Full time

    The Eckels/Quatic group of companies are medium size, fast growing manufacturing and distributing companies. The Bilingual Customer Service Representative is the main point of contact for our clients across North America, including Quebec, and spends a substantial amount of time communicating with them over the phone. You are fluent in English and French,...

  • Bilingual (English & French Speaking) Customer Care

    2 weeks ago

    Guelph, Canada Agricorp Full time

    Agricorp is looking for a Bilingual Customer Care Representative to join our Customer Care Services team in the Program Delivery division. **The Role**: The Bilingual Customer Care Representative role provides critical front-line contact for all customer inquiries, as well as retrieves and enters customer information into databases. As a Bilingual Customer...

  • Customer Service Representative

    1 week ago

    Guelph, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    2 months ago

    Guelph, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Guelph is seeking a Customer Service Representative to join our team. As a Cashier, you will be responsible for managing customer transactions and providing a positive shopping experience.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide excellent customer service and maintain a...

  • Customer Service Representative

    2 weeks ago

    Guelph, Ontario, Canada GoodLeaf Farms Full time

    Job OverviewGoodLeaf Farms is a pioneering Canadian company at the forefront of innovation in agriculture. We are seeking a Bilingual Customer Service Representative to join our team, contributing to our mission of growing food security for communities across Canada.About the RoleThis role is a vital part of our Customer Supply Chain Team, responsible for...

  • Csr - Customer Service/account Representative

    6 months ago

    Guelph, Canada PDI Bulk Full time

    **PDI Bulk is looking for a CSR - Customer Service / Account Representative for our Guelph location!** **Why should you work for us?** - Competitive salary - $19.00 per hour to start! - We are committed to meeting all Health & Safety requirements for our employees to ensure they are kept safe by providing a safe work environment, training, and following...

  • Customer Service Representative-12 to 18 Month

    6 months ago

    Guelph, Canada Xylem Full time

    We’re Hiring for a Customer Service Representative! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem**, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to...

  • Customer Service Representative

    5 days ago

    Guelph, Canada Cascades Full time

    **Welcome home!** At Cascades, **Sustainable Development** means **Respecting the True Nature** of our 10,000 talents. We put you first: - Group insurance & retirement plan with company contributions - Profit sharing plan (not once, but twice a year!) - Employee assistance program - Extraflex benefits program (wellness & lifestyle reimbursement program) -...

  • Customer Service Representative

    6 months ago

    Guelph, Canada Transx Ltd. Full time

    **TRANSX GROUP OF COMPANIES** Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and...