Guest Services Representative
2 months ago
**Guest Services Representative**
Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Stone Road Mall in Guelph, ON. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you
*Please note this position requires flexible availability including Saturdays, Sundays & evenings.
As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:
- Providing exceptional support to customers and tenants
- Assist in the facilitation of the property gift card program
- Assist in the administration of the lost and found program
- Providing directions to shoppers
- Registering customers for the “Parenting Room” (where applicable)
- Maintaining employee manuals
- Coordinating rentals
- Administering vending machine refunds
- Restocking and organizing information brochures
- Other duties as assigned
**Requirements**:
- Completed or are working towards a Secondary School diploma or equivalent
- 1+ years of customer service experience
- Microsoft Office experience is considered an asset
- First Aid, CPR, and AED certifications are considered an asset
- Knowledge or willingness to learn Health & Safety procedures
Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.
**How to Apply**:
If you are ready to embark on a rewarding career in the exciting world of real estate, we would love to hear from you
Join our team as a Guest Services Representative and contribute to creating a positive and welcoming shopping experience.
Primaris REIT is Canada's leading enclosed shopping centre-focused real estate investment trust. We own and operate a portfolio of 12.4 million square feet of dominant enclosed shopping centres valued at approximately $3.8 billion at Primaris' share. Our vision is to champion and elevate retail for Canadians by creating an exceptional experience for our customers while maintaining a strong presence in the industry.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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