Contact Centre Specialist
4 months ago
Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members?
**The current shift we are hiring for is Monday and Friday 9am-5pm, Tuesday, Wednesday and Thursday 10am-6pm**
**Hourly Rate: $18.50**
**Term: 8-month contract**
**Location: Remote**
**Responsibilities**:
**Member Communication**
- Answer incoming members calls quickly in a very friendly and genuine manner
- Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure members satisfaction
- Assist members in navigating and correcting issues related to Be Well Application technical capabilities and functionality.
- Handle confidential members information in a sensitive and responsible way
- Meet and/or exceed daily/weekly productivity metrics and adhere to team SLAs
- Other duties, as required
**Problem Management**
- Ability to diagnose problems, identify and drive appropriate solutions
- Work closely with peers and other departments to resolve members issues
- Contact members on behalf of other departments as required
- When needed escalate issues to the Senior Contact Centre team to ensure we are meeting members’ particular needs
**Performance Criteria**
- Reports directly to the User Contact Centre Manager - Be Well
- Practice extreme attention to detail as this position holds responsibilities that not only affect members, but every department at Be Well
**Qualifications**:
- High school diploma required
- 1-3 years’ experience in a similar role
- Exceptional written and oral communication skills
- Strong technical skills
- Ability to defuse tense or difficult situations
- Adapts easily to change
- Ability to learn quickly and take initiative
- Outstanding multitasking and organizational skills
- Ability to solve problems in a quick and well thought out manner
- Working knowledge of Microsoft Excel
**Assets**:
- Fluency in multiple languages
- Post-secondary diploma/degree
-
Bilingual Contact Centre Specialist
7 months ago
Guelph, Canada Well.ca Inc Full timeAre you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...
-
Bilingual Contact Centre Specialist
6 days ago
Guelph, Canada Well.ca Full timeAre you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...
-
Contact Centre Manager
7 months ago
Guelph, Canada Well.ca Inc Full timeAre you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members? **This...
-
Bilingual Contact Centre Representative
6 months ago
Guelph, Canada OCAS Application Services Inc. Full timeRecently named a Waterloo Area Top Employer for the ninth consecutive year, we’re looking for innovators who can bring their expertise and passion to our growing team. In this role, you’ll be a member of the OCAS Contact Centre team, working with and reporting to the Supervisor, OCAS Support. You will be required to provide an expert level of customer...
-
Youth Marketing Specialist
2 weeks ago
Guelph, Canada Centre for Conscious Awareness - Canada Full timeWe are looking for a Youth Marketing Specialist to lead the marketing of a youth mental health event at University of Guelph. As our Youth Marketing Specialist, you’ll be taking on the essential tasks related to the successful implementation of this event. You will: - Develop a marketing plan to promote Youth Mental Health event (e.g. contacting...
-
Women's Trauma Specialist
2 weeks ago
Guelph, Ontario, Canada Homewood Health Centre Inc. Full timeHomewood Health Centre Inc. is a leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders in Canada.We are seeking a highly skilled Consultant Psychiatrist to join our team at the Homewood Health Centre in Guelph, Ontario.The estimated salary for this position is $250,000 - $300,000 per year, depending...
-
Mental Health Specialist
4 weeks ago
Guelph, Ontario, Canada Homewood Health Centre Inc. Full timeJob OverviewWe are seeking an experienced Adult Community Psychiatrist to join our team at Homewood Health Centre Inc.Salary and BenefitsThe salary for this full-time position is estimated to be around $250,000 - $300,000 per year, depending on experience. We offer a comprehensive benefits package, including health and dental insurance, retirement savings...
-
Team Lead
7 months ago
Guelph, Canada Ontario One Call Full time**Team Lead** **Company Overview**: Ontario One Call operates an inbound contact centre which collects information, from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet! In addition to our contact centre, we are also responsible for public education, industry outreach...
-
Clinical Learning and Development Specialist
6 months ago
Guelph, Canada St. Joseph's Health Centre Guelph Full time**Clinical Learning and Development Specialist** **Full-Time, Non-Union** **#R/24-73** **The Organization**: St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person - and family-centred care...
-
Intake and Registration Specialist
7 months ago
Guelph, Canada Homewood Health Centre Inc. Full timeMake a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Intake and Registration Representative, you will be an integral part of a collaborative, inter-disciplinary...
-
Intake Specialist
1 month ago
Guelph, Canada Homewood Health Centre Inc. Full timeMake a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Intake Specialist, you will be an integral part of a collaborative, team focused on delivering seamless...
-
Mental Health Specialist
4 weeks ago
Guelph, Ontario, Canada Homewood Health Centre Inc. Full timeA prestigious opportunity for a Psychiatrist to join our inpatient Women's Trauma and Concurrent Program at the Homewood Health Centre in Guelph, Ontario. Our program is a groundbreaking initiative offering intensive treatment tailored specifically for women* with complex trauma.The Women's Trauma & Concurrent program delivers on-site at the Homewood Health...
-
Event Marketing and Support Staff
2 months ago
Guelph, Canada Centre for Conscious Awareness - Canada Full timeWe are looking for event marketing and support staff to help market this event by sharing with their contacts/network. They will also help with setup, administrative tasks required during event and cleanup. This will be 5 hours of work. 12:00pm to 5:00pm on November 23 2024. This a youth event at University of Guelph campus, University Centre building,...
-
Mobile Mortgage Specialist
6 months ago
Guelph, Canada DUCA Financial Services Credit Union Ltd. Full time**Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...
-
Bilingual Customer Service Representative
7 months ago
Guelph, Canada Well.ca Inc Full timeAre you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly, bilingual with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for...
-
Downtown Outreach Specialist
3 weeks ago
Guelph, Ontario, Canada Guelph CHC Full timeJob SummaryWe are seeking a skilled Downtown Outreach Specialist to join our team at Guelph Community Health Centre (GCHC). This is a rewarding opportunity for an individual with experience in outreach provision, crisis management, and working with people who are experiencing homelessness, mental health, and addiction challenges.
-
Inpatient Adult Psychiatrist Opportunities
2 weeks ago
Guelph, Ontario, Canada Homewood Health Centre Inc. Full time**About Us**Homewood Health Centre Inc. is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders.We value service excellence, integrity, collaboration, and innovation in our organizational culture.A Message from Our OrganizationAt Homewood Health Centre Inc., we are dedicated to...
-
Dietary Aide
7 months ago
Guelph, Canada St. Joseph's Health Centre Guelph Full time**DEPARTMENT: Food Services** **POSITION: Dietary Aide** **Temporary Part-Time (approx. 6 months)** *** **SHIFTS/HOURS: 8hr/6hr/5hr shifts, Days/Evenings/Weekends** *** **RATE OF PAY**:Start** **1295hrs** **2590hrs** **$24.70 $25.09 $25.37** **QUALIFICATIONS & EXPERIENCE**: - Food Service Worker (FSW) training program completed by Ontario Colleges...
-
Dietary Aide
7 months ago
Guelph, Canada St. Joseph's Health Centre Guelph Full time**DEPARTMENT: Food Services** **POSITION: Dietary Aide** **Casual** **SHIFTS/HOURS: 8hr/6hr/5hr shifts, Days/Evenings/Weekends** **RATE OF PAY**:Start** **1295hrs** **2590hrs** **$25.44 $25.84 $26.13** **QUALIFICATIONS & EXPERIENCE**: - Food Service Worker (FSW) training program completed by Ontario Colleges of Applied Arts & Technology or equivalent...
-
Personal Support Worker
7 months ago
Guelph, Canada St. Joseph's Health Centre Guelph Full timeAre you looking for an exciting career in the healthcare sector? St. Joseph’s Health Centre Guelph is a faith-based organization that is part of the 6-member St. Joseph’s Health Care System. We are a values-based, client-centric organization that includes 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support...