Global Factory Product Support Manager

1 week ago

Lively, Canada Komatsu Full time

Date: Nov 4, 2024- Location: Lively, ON, CA, P3Y 1K6- Req ID: 31645- Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

**Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following**:

- Competitive wages
- Annual Bonus
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness allowance
- Company-sponsored registered pension plan (RPP) and matching program.
- Paid uniform and personal protective equipment
- Paid vacation time
- Paid sick time
- Company-supplied tools
- Trades training opportunities
- Training and education support
- Employee social engagement activities and benefits
- Industry-leading site safety statistics
- Sustainable employment
- Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment

**Job Overview**:
The **Global Factory Product Support Manager** is responsible to drive service program growth and profitability through the leadership of the product factory technical support teams providing tier 4 technical troubleshooting support and information services globally for field assembly, commissioning, and rebuilds of all underground hard rock product lines. The position will lead their team in the development, implementation and continuous improvement of factory technical support operating standards for hard rock products including service branding/scripting, forms and tools, work processes, safe service support protocols and performance metrics. Operating standards, training, tools will then be implemented with Komatsu global distributor field service teams to enable quality service of hard rock products within their geographic territory of coverage. This position will be based in **Sudbury, Ontario, Canada**.

**Key Job Responsibilities**:

- Manage a team Factory Product Support Specialists, Service and Warranty Administrators to support new machine field implementations, installed product maintenance and rebuild projects and to deploy factory representation globally for tier 4 troubleshooting support.
- Develop and maintain metrics and a balanced scorecard to be part of the Service Excellence Operation Standards with respect to new machine builds and rebuilds for underground hard rock equipment.
- Ensure safe, efficient, quality technical service support is provided to Komatsu customers by ensuring Komatsu distributors have the technical capabilities and support to service regional customers.
- Develop and drive standard ways of working for Komatsu distributors providing technical support service to customers for underground hard rock products and partner with the technical programs team to define technical documentation and training content/ curriculum needs.
- Working through factory product support team and regional services teams, ensure health and safety is always the first priority and strive to find safer ways for customers to work with Komatsu products.
- Manage technical issue resolution capability, product reliability as an active participant of the Product Reliability Review Board (PRRB), Hard Rock Juhin Committee and the Product Safety Committee (PSC).
- Drive product commissioning, maintenance and rebuild service growth and profitability as an active supporter and participant in aftermarket product council, service excellence, opportunity management, and through partnership with global Service Directors of Komatsu distributors.
- Define the direction and the development of the field audit program including labor and expense recovery of Factory Technical Support Specialists from Komatsu distributors.
- Establish service strategy metrics and reporting initiatives to monitor global service performance.

**Qualifications/Requirements**:

- Bachelor's degree or diploma in Engineering or T

  • Global Reman Center Operations Manager

    5 months ago

    Lively, Canada Epiroc Careers Full time

    At Epiroc Global Reman Centers we deliver remanufactured products with the highest level of quality and reliability while maximizing value for our customers and contributing to the sustainability. As a Global Reman Operations Manager, you will play a crucial role in overseeing and optimizing the entire spectrum of operations within the Parts & Services...

  • Technical Service Representative

    5 months ago

    Lively, Canada Epiroc Careers Full time

    **Technical Service Representative MH** **Key Areas of Responsibilities & Associates Duties, include but are not limited to**: - Help diagnose and walk customers through technical issues - Field test and trials of product improvements solutions - Quality assurance for both shop and field teams - Major warranty investigations, warranty claim reporting back...

  • Product Manager for Underground Equipment

    1 month ago

    Lively, Canada Komatsu America Corp. Full time

    Product Manager for Underground EquipmentKomatsu America Corp. is seeking a highly skilled Product Manager for Underground Equipment to join our team. As a Product Manager, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, with a focus on Drills, Bolters, Rockdrills, and Retrofits.Key...

  • Product Manager for Underground Equipment

    1 month ago

    Lively, Canada Komatsu America Corp. Full time

    Product Manager for Underground EquipmentKomatsu America Corp. is seeking a highly skilled Product Manager for Underground Equipment to join our team. As a Product Manager, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, with a focus on Drills, Bolters, Rockdrills, and Retrofits.Key...

  • Technical Service Representative

    5 months ago

    Lively, Canada Epiroc Careers Full time

    **Technical Service Representative SRD** **Key Areas of Responsibilities & Associates Duties, include but are not limited to**: - Help diagnose and walk customers through technical issues - Field test and trials of product improvements solutions - Quality assurance for both shop and field teams - Major warranty investigations, warranty claim reporting back...

  • Technical Service Representative

    5 months ago

    Lively, Canada Epiroc Careers Full time

    **Technical Service Representative LHD** **Key Areas of Responsibilities & Associates Duties, include but are not limited to**: - Help diagnose and walk customers through technical issues - Field test and trials of product improvements solutions - Quality assurance for both shop and field teams - Major warranty investigations, warranty claim reporting back...

  • Product Manager Building Services

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    Sr. Product Manager, Hard Rock- North American DivisionDate: Aug 16, 2024Location: Lively, ON, CA, P3Y 1L6Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our...

  • Product Manager Building Services

    3 weeks ago

    Lively, Canada Komatsu America Corp. Full time

    Sr. Product Manager, Hard Rock- North America DivisionKomatsu is a leading provider of innovative solutions for the construction, mining, industrial, and forestry industries. Our goal is to maximize value for customers through cutting-edge technology and regional distribution channels.Komatsu offers:Competitive compensation packagesComprehensive benefits,...

  • Sr. Product Manager, Hard Rock- North American Division

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    Sr. Product Manager, Hard Rock- North American DivisionDate: Aug 16, 2024Location: Lively, ON, CA, P3Y 1L6Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our...

  • Senior Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Komatsu America Corp. in the Hard Rock Division. As a key member of our product development team, you will be responsible for developing and executing strategic marketing plans for our underground equipment product lines.Key Responsibilities:Develop and execute strategic...

  • Senior Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Komatsu America Corp. in the Hard Rock Division. As a key member of our product development team, you will be responsible for developing and executing strategic marketing plans for our underground equipment product lines.Key Responsibilities:Develop and execute strategic...

  • Senior Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    Sr. Product Manager, Hard Rock- North American DivisionAs a key member of our team, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, focusing on Drills, Bolters, Rockdrills, and Retrofits. You will work closely with technical product support, engineering personnel, account managers,...

  • Senior Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    Sr. Product Manager, Hard Rock- North American DivisionAs a key member of our team, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, focusing on Drills, Bolters, Rockdrills, and Retrofits. You will work closely with technical product support, engineering personnel, account managers,...

  • Product Development Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Komatsu America Corp. in the Hard Rock Division. As a key member of our product development team, you will be responsible for developing and executing strategic marketing plans for our underground equipment product lines.Key Responsibilities:Develop and execute strategic...

  • Product Development Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Komatsu America Corp. in the Hard Rock Division. As a key member of our product development team, you will be responsible for developing and executing strategic marketing plans for our underground equipment product lines.Key Responsibilities:Develop and execute strategic...

  • Sales Manager

    2 months ago

    Lively, Canada Sandvik Full time

    Responsibilities: Business Growth and Development - Develop sales opportunities for the Automation product line within their defined territory and/or assigned customer accounts. - Assess customers’ total potential with Sandvik products. - Perform opportunity analysis based on customer and site. - Act as a key contact for the customer account and liaison...

  • Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    {"h3": "Product Manager - Underground Equipment", "p": "At Komatsu America Corp., we are seeking a highly skilled Product Manager to lead our underground equipment presence in North America. As a key member of our team, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, with a focus on...

  • Product Manager

    2 months ago

    Lively, Canada Komatsu America Corp. Full time

    {"h3": "Product Manager - Underground Equipment", "p": "At Komatsu America Corp., we are seeking a highly skilled Product Manager to lead our underground equipment presence in North America. As a key member of our team, you will be responsible for developing and executing strategic marketing plans for our Underground Hardrock product lines, with a focus on...

  • Electrical Planner

    5 months ago

    Lively, Canada Epiroc Careers Full time

    **Electrical Planner** The Planner will be responsible for the seamless workflow of daily operations, in an organized and timely manner. They will work within National shop and assist the Service Manager, Planners and Supervisors in planning, scheduling, and executing work plans for the Electrical portion of Service Shop work. RESPONSIBILITIES: - Planning...

  • General Manager Hard Rock, Canada

    4 weeks ago

    Lively, Canada Komatsu America Corp. Full time

    Location: Lively, ON, CA, P3Y 1L6Onsite or Remote: Hybrid PositionKomatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service...