Group Benefits Administrator

4 days ago


Dartmouth, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a Group Benefits Administrator to join our growing team

Working within our Group Benefits team in Dartmouth, NS, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.

**What you’ll do here**:

- Provide accurate, professional, quality Customer Service to clients groups
- Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
- Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
- Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment
- Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options
- Processing transactions and monthly reconciliation for insured
- Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly

**What you bring to the table**:

- Excellent verbal and written communication skills
- Critical thinker with high attention to detail and accuracy
- Great team player who can also work independently
- Solid sense of initiative and urgency and have a desire to take on more responsibility
- Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
- Proven ability to multitask
- Effective prioritization and follow up with the ability to meet deadlines under pressure
- Good analytical, mathematical and problem-solving skills
- 3-5 years’ customer service experience
- Accident/Sickness license is not necessary but will be required within 6 months of employment
- Insurance industry and Contact Centre experience would be an asset

**Here are a few reasons why others have joined our team**:

- An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A $350 annual wellness account that promotes an active lifestyle

**Flexible Work Arrangements**

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please le



  • Dartmouth, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Dartmouth, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...


  • Dartmouth, Canada Bluewater Group Full time

    **Who we are?** Bluewater Group: “Solution Focused, Customer Driven” - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada’s Best Managed Companies Award 7 years in a row! At Bluewater Group we are committed and dedicated to creating a diverse and inclusive...


  • Dartmouth, Canada CJ Limited Full time

    The Head Office for **Charm Diamond Centres **(CJ Limited) is looking for an organized and detail-oriented individual to join our team as a full-time **Payroll & Benefits Administrator **at our location in Dartmouth, NS. Operating over 80 stores from coast to coast, CJ Limited is the largest independently owned Canadian Jewellery Company and a Platinum...


  • Dartmouth, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...


  • Dartmouth, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Dartmouth, Canada Intact Full time

    We’re looking for an Operations Manager to join our growing team! Reporting to the Director, Group Benefits in St. John’s, as an Operations Manager in Group Benefits, you will be responsible to manage the day-to-day operations within our Group Benefit Team to achieve essential business goals and meet customer service expectations. The Manager will lead...

  • Payroll, Pension

    6 days ago


    Dartmouth, Canada Medavie Health Services Full time

    Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada. Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long...


  • Dartmouth, Canada BOYNECLARKE Full time

    **Why this role?** We are seeking a highly motivated, personable, and organized individual to join our People & Culture team in creating a positive experience for our colleagues. If you genuinely care for people as much as you care about accuracy and completion of payroll, benefits, and administration work, this is your role! **Core Duties and...


  • Dartmouth, Canada BOYNECLARKE Full time

    Discover the **BOYNECLARKE LLP** Advantage At **BOYNECLARKE LLP**, a prestigious law firm located in the heart of downtown Dartmouth, you’ll find more than just breathtaking views of the Halifax Harbour. For over 50 years, we have been committed to fostering an environment where professionals thrive—balancing professional success with personal...

  • Billing Administrator

    7 months ago


    Dartmouth, Canada Bluewater Group Full time

    **Who we are?** Bluewater Group: “Solution Focused, Customer Driven” - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada’s Best Managed Companies Award 7 years in a row! At Bluewater Group we are committed and dedicated to creating a diverse and inclusive...

  • Billing Administrator

    7 months ago


    Dartmouth, Canada Bluewater Group Full time

    **Who we are?** Bluewater Group: “Solution Focused, Customer Driven” - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Blue Water Group has won the Deloitte Canada’s Best Managed Companies Award 7 years in a row! At Bluewater Group we are committed and dedicated to creating a diverse and inclusive...

  • Dental Administrator

    4 months ago


    Dartmouth, Canada Dentalcorp Canada Full time

    **About Us**: Conveniently located in the historic Stern Building, Alderney Dental has been serving the Dartmouth community since 1982. Our modern dental office combines the historic charm of our building with advanced dental technology, such as intraoral cameras, panoramic and digital x-rays. Our welcoming team at Alderney Dental Group is looking for a...


  • Dartmouth, Canada Harbourside Engineering Group Full time

    The Harbourside Group of Companies, comprised of Harbourside Engineering Consultants, Harbourside Transportation Consultants, Harbourside Geotechnical Consultants and Harbourside Project Management, is a full service heavy civil infrastructure design firm with office locations in Dartmouth, Nova Scotia, Charlottetown, Prince Edward Island, St. John’s,...


  • Dartmouth, Canada O'Regan's Automotive Group Full time

    We are seeking an enthusiastic, hardworking, and organized individual to assist our team with a wide variety of administrative, reporting and support tasks. O’Regan’s is one of Canada’s 50 Best Managed Companies that is committed to being Canada’s premier automotive needs provider and we believe it is our employees who will take us there. What makes...


  • Dartmouth, Canada Harbourside Engineering Group Full time

    The Harbourside Group of Companies, comprised of Harbourside Engineering Consultants, Harbourside Transportation Consultants, Harbourside Geotechnical Consultants and Harbourside Project Management, is a full service heavy civil infrastructure design firm with office locations in Dartmouth, Nova Scotia, Charlottetown, Prince Edward Island, St. John’s,...

  • Payroll Administrator

    2 months ago


    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group** has an immediate requirement for a **Payroll Administrator** to join our **Head Office** team in **Dartmouth, NS**! This opportunity offers a hybrid work model within the HRM. The **Payroll Administrator** plays a pivotal role within our organization and is responsible for full-cycle payroll processing, payroll compliance, and employee...

  • Office Administrator

    7 months ago


    Dartmouth, Canada Harbourside Engineering Group Full time

    The Harbourside Group of Companies, comprised of Harbourside Engineering Consultants, Harbourside Transportation Consultants and Harbourside Geotechnical Consultants, is a full service heavy civil infrastructure design firm with office locations in Dartmouth, Nova Scotia, Charlottetown, Prince Edward Island, St. John’s, Newfoundland and Hamilton,...

  • Payroll Administrator

    4 months ago


    Dartmouth, Canada Steele Auto Group Full time

    **Steele Auto Group has an immediate requirement for a Payroll Administrator to join our Head Office team in Dartmouth, NS! This opportunity offers a hybrid work model within the HRM.** The** Payroll Administrator** plays a pivotal role within our organization and is responsible for full-cycle payroll processing, payroll compliance, and employee...


  • Dartmouth, Canada Delta Hotel by Marriott Dartmouth Full time

    Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service. We are currently seeking a **Group Rooms Coordinator **to join our...