Group Benefits Representative I

1 month ago

Dartmouth, Canada belairdirect Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

**About the role**

**What you'll do here**:

- ** Inquiry Resolution**: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests. Ensure that each interaction leaves clients feeling supported and valued.
- ** Administrative Duties**: Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
- ** Bilingual Support**: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
- ** Collaboration**: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving. Contribute to a positive and cohesive team environment.
- ** Continuous Improvement**: Identify opportunities for process optimization and improvements within the group benefits administration function. Proactively suggest enhancements that can enhance the overall client experience.
- ** Compliance**: Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.

**What you bring to the table**:

- ** Experience**: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
- ** Bilingualism**: Proficiency in both English and French is a requirement, enabling effective communication with clients across Canada.
- ** Group Benefits Knowledge**: Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
- ** Communication Skills**: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- ** Organizational Skills**: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
- ** Problem-Solving**: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
- ** Team Player**: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

  • Group Benefits Representative

    4 weeks ago

    Dartmouth, Canada Intact Financial Corporation Full time

    About the RoleIntact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking a full-time Bilingual Group Benefits Representative to join our team. This role offers a fantastic opportunity to develop necessary skills and grow your career in a dynamic and supportive environment.Key ResponsibilitiesClient Engagement:...

  • Group Benefits Representative

    4 weeks ago

    Dartmouth, Canada Intact Financial Corporation Full time

    About the RoleIntact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking a full-time Bilingual Group Benefits Representative to join our team. This role offers a fantastic opportunity to develop necessary skills and grow your career in a dynamic and supportive environment.Key ResponsibilitiesClient Engagement:...

  • Claims Representative I

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I, Accident Benefits

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I, Accident Benefits

    5 months ago

    Dartmouth, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Group Benefits Assistant

    1 month ago

    Dartmouth, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Bilingual Claims Representative I

    3 weeks ago

    Dartmouth, Canada Intact Financial Corporation Full time

    About the RoleWe're seeking a highly skilled Bilingual Claims Representative I to join our Claims Management Services team. As a key member of our team, you will be responsible for handling claims on the phone, gathering information from clients and witnesses, and making decisions to establish liability and settle claims fairly and reasonably.Key...

  • Claims Representative I

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Representative I

    5 months ago

    Dartmouth, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Sales Representative

    5 months ago

    Dartmouth, Canada Steele Auto Group Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. Steele Auto Group is seeking Experienced Sales Representatives to join our team, within the HRM! As a Sales Representative with Steele Auto Group, you will connect...

  • Sales Representative

    2 months ago

    Dartmouth, Canada O'Regan's Automotive Group Full time

    About O'Regan's Automotive GroupO'Regan's Automotive Group is a leading provider of automotive services, committed to delivering exceptional customer experiences. Our team is dedicated to building long-term relationships with our customers, and we're seeking a highly skilled Sales Representative to join our team.Job SummaryThe Sales Representative will be...

  • Sales Representative

    2 months ago

    Dartmouth, Canada O'Regan's Automotive Group Full time

    About O'Regan's Automotive GroupO'Regan's Automotive Group is a leading provider of automotive services, committed to delivering exceptional customer experiences. Our team is dedicated to building long-term relationships with our customers, and we're seeking a highly skilled Sales Representative to join our team.Job SummaryThe Sales Representative will be...

  • Sales Representative

    1 month ago

    Dartmouth, Canada O'Regan's Automotive Group Full time

    About O'Regan's Automotive GroupWe are a leading automotive group dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and ensuring our customers feel valued and supported.Job SummaryWe are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. As an...

  • Sales Representative

    1 month ago

    Dartmouth, Canada O'Regan's Automotive Group Full time

    About O'Regan's Automotive GroupWe are a leading automotive group dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and ensuring our customers feel valued and supported.Job SummaryWe are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. As an...

  • Sales Representative

    2 weeks ago

    Dartmouth, Nova Scotia, Canada Doman Building Materials Group Ltd Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Doman Building Materials Group Ltd. As an Inside Sales Representative, you will play a key role in creating excellent customer service experiences and driving sales revenue.Key ResponsibilitiesPromptly answer customer phone calls for orders, quotes, and...

  • Intermediate Representative, Accident Benefits

    5 months ago

    Dartmouth, Canada Definity Financial Corporation Full time

    Job ID : 7053 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Sales Representative

    2 weeks ago

    Dartmouth, Nova Scotia, Canada Doman Building Materials Group Ltd Full time

    Job SummaryDoman Building Materials Group Ltd is seeking a highly skilled Sales Representative to join our team. As an Inside Sales Professional, you will play a key role in creating excellent customer service and laying the groundwork for successful orders.Key ResponsibilitiesPromptly answer customer phone calls for orders, quotes, and inquiries.Determine...

  • Sales Representative

    3 weeks ago

    Dartmouth, Canada Doman Building Materials Group Ltd Full time

    Job Title: Inside Sales RepresentativeJoin Doman Building Materials Group Ltd as an Inside Sales Representative and play a key role in creating exceptional customer experiences. As a vital member of our sales team, you will be responsible for building and maintaining strong relationships with customers, identifying sales opportunities, and providing...