Manager Homelessness Initiatives

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44475

**Job Category**:Community & Social Services

**Division & Section**:Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

**Work Location**:METRO HALL, 55 John St, Toronto, M5V 3C6

**Job Type & Duration**:Full-time, Temporary Vacancy (18 months)

**Salary**:$122,000.00 - $158,105.00 (2023 Range), TM0387 and wage grade 8.0.

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 27-FEB-2024 to 12-MAR-2024

You are an experienced leader with a deep understanding of issues surrounding homelessness and in the delivery of services to people who are vulnerable.

You possess strong leaderships and communication skills with a proven track record of working effectively with staff at all levels of the organization, stakeholders including elected officials, advocates and the public, coupled with knowledge of systemic oppression and the barriers faced by people living in extreme poverty.

You are a champion of equitable access to programs and services and adopt anti-racist, trauma informed, harm reduction, and housing first approaches.

And as a people leader, you are focused on championing a culture of equity, diversity, and respectful workplace, you will support excellence in public service and promote the best interest of the City of Toronto.

**Major Responsibilities**:
Reporting to the Project Director, Homelessness Initiatives and Prevention Services (HIPS), Toronto Shelter and Support Services and working in close consultation with the HIPS Director and Senior Management Team, and the broader Toronto shelter services sector, the **Manager, Homelessness Initiatives - Housing Outcomes** is responsible for developing and implementing plans, process and guidance to improve housing outcomes for shelter users.

In addition, the **Manager, Homelessness Initiatives - Housing Outcomes** leads strategic projects centered on housing outcomes that are aligned with the Division's Homelessness Solutions Service Plan, as well as implements case management initiatives for shelter and other emergency programs; motivates, collaborates with and provides overall direction to project team members, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and the timely implementation of project deliverables; and using a strategic approach, develops communication and change management plans to ensure adoption of plans, process and guidance focused on improving housing outcomes for shelter users.

**The Major Job Requirements Are As Follows**:
- Provides innovative leadership and excellent customer service that demonstrates commitment to organizational values and principles.- Participates and demonstrates leadership in complex organizational and change management initiatives.- Provides effective leadership that motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance, fosters continuous learning and encourages innovation in others.- Ensure responsiveness of housing and homelessness services by identifying best practices and service gaps, providing supports to agencies, providers and communities, and developing new programs and policies.- Within the Division's strategic directions, leads in strategic and operational planning and implementation, and change management initiatives that may be large scale and transformational utilizing effective management strategies and action planning to facilitate service delivery improvements.- Manages, motivates and trains staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.- Develops, recommends and administers the annual program budget and ensures that expenditures are controlled and maintained within approved budget limitations.- Manages occupational health and safety and labour relation issues and investigations related to City staff working in HIPS; ensuring compliance with City policies and procedures, collective agreements, and Provincial legislation in collaboration with People & Equity Division.- Ensures that all programming and services are being carried out using best practices, and that all programs and services support client goals and program outcome achievement.- Implement performance indicators and assess housing outcomes achieved including the number of people housed and the average length of stay by clients to ensure appropriate program delivery and accountability and to measure program effectiveness.- Liaises with community groups regarding issues relevant to homelessness and shelter clients and/or participants including participating in or leading planning groups, advisory committees, etc.

**Key Qualifications**:
- Post-secondary education in a relevant professional disci

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