Case Manager

2 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:January 10th, 2023

**LOCATION**:Toronto, ON - M-DOT

**COMPENSATION**:$52,535 - $63,260 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Case Manager.**

**JOB SUMMARY**:
The Case Manager on the Multi-Disciplinary Outreach Team (M-DOT) provides direct service to homeless individuals with mental health, health, and addictions issues. The position provides outreach expertise, initial intake and assessment, and a case management approach to the group of complex clients who are referred by other providers in the community, engaging them in a process of identifying and meeting their housing and other social and health needs. The position provides access to a range of team members with varying expertise, who work cooperatively to assess, plan, treat and support clients. The position will involve driving and a valid Ontario driver’s license is required.

**_Note_**: _The Case Manager is expected to meet clients outside of the office. Visits are provided in the clients’ homes or other locations in the community, which requires physical activities such as significant driving, frequent stops, getting in and out of the car and climbing stairs. Accompanying clients to appointments is an expectation of the position._

**WHAT YOU WILL DO**
- Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
- Conducts outreach shifts with other team members as scheduled
- Develops relationships with individuals served by the team and addresses basic and immediate needs
- Engages in crisis intervention/prevention with clients
- Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
- Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required
- Works from a harm reduction approach with clients dealing with addiction issues
- Advocates on behalf of homeless individuals in accessing a range of services
- Works cooperatively with team members, hospital personnel, other service providers and City staff in order to better meet client’s needs
- Facilitates transfer of cases to Streets to Homes funded follow-up support services or ongoing case management services
- Documents client-related activities accurately and in a timely fashion on the Client Information System’s database
- Actively participates in regular supervision, case reviews, team meetings and training sessions
- Submits time sheets, expense claims and other required information in accordance with agency regulations
- Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
- Shares the driving responsibilities with other team members
- Other duties as assigned by the Program Manager or the Executive Director

**WHAT YOU WILL BRING**

Must Haves
- A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
- Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery
- Knowledge of community resources for housing, including supportive housing and shelters
- Knowledge of concurrent disorders and experience with the continuum of addiction services
- Knowledge of community resources for mental health and substance use
- Ability to work closely with teammates and medical professionals and participate effectively as part of the larger multi-disciplinary team
- Sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
- A valid Ontario driver’s license is a requirement for the position

Nice-to-Haves
- Sound judgment and good problem-solving skills
- Demonstrated understanding and sensitivity to diversity issues
- Excellent interpersonal skills
- Understanding of cultural competency and anti-oppression framework.
- Reflective of a multi-barriered group, as serviced by the program, a strong asset.

We believe there are many different ways of developing skills, and we love diverse
experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

***:
**WHAT WE OFFER**:

- A comprehensive compensation and benefits pack

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