Physiotherapy Receptionist

2 weeks ago


Calgary, Canada The Glencoe Club Full time

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

As the Part Time Physiotherapy Receptionist you will be a part of the Glencoe Physiotherapy Team of the Club and will oversee delivery of reception duties at the Glencoe Club. You will focus on providing patients with a high level of customer service that meets or exceeds member expectations. You will be responsible for exceptional member experiences while booking appointments, greeting patients, and answering questions.

**Responsibilities**:

- Provides service excellence to members and guests
- Answer inquiries over the phone and book appointments
- Prepare on-line charts and ensure charts are filed correctly and efficiently
- Ensures compliance with the Canada Health Privacy act, and Collage of Physical Therapy guidelines; as well as Glencoe Health and Safety standards and the Alberta Occupational Health and Safety regulations

**Qualifications**:

- A minimum of two years' experience in wellness or healthcare administration or a related field
- Undergraduate degree or diploma in recreation, kinesiology, sport administration or related field is an asset
- Previous experience with booking and club management software is an asset
- Previous experience working in a physiotherapy practice with knowledge of current health care changes is an asset
- Commitment to a high standard of customer service
- Attention to detail and the ability to multi-task
- Strong communication skills and telephone etiquette
- Strong computer skills; including working knowledge of Microsoft Office (Excel, Word, Outlook) and Windows

**Why choose us**:

- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts

**Additional Details**:
The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

**Job Types**: Part-time, Permanent

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program

**Experience**:

- Administrative experience: 2 years (required)

Work Location: In person



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