Chat Responder Volunteer

3 weeks ago

Greater Toronto Area, Canada Certified Listeners Society Full time

Learn How to Become a Better Version of Yourself, Volunteer from Home & Provide Emotional Support to Others.

**Why Join Certified Listeners Society?**

We are a not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.

**Our Mission**

To provide Emotional Support to the masses, whenever they need it, one text message at a time. We do not wait for individuals to call us but rather go out of our way to find people online who need emotional support.

**The Role**

This is an opportunity to volunteer from home. Reporting to the Certified Listener Program Manager all volunteers are carefully screened and fully trained prior to taking emotional support chats. Throughout their volunteering experience, volunteers receive ongoing professional support and in-service educational sessions. Experienced volunteers gain many life and communication skills which translates into other aspects of their daily lives.

**What will you do**:

- Providing immediate and confidential support (chat, etc.) using agency procedures and policies
- Providing information and referrals when appropriate
- Understanding what to do if you are concerned about a person’s safety
- Work with callers/chatters, volunteers, and staff in a respectful and professional manner
- Letting callers know your listening and someone cares
- Letting the person know there is someone here to provide individual support

**What will you NOT be doing**:

- Certified Listeners are not therapists or hold themselves out to be
- Telling people what to do or how they should live their lives
- You are not providing crisis intervention
- You are not a providing addiction counselling

**Responsibilities**:
To work one 4-hour shift per week for a period of at least 3 months (or a comparable number of hours) after successful completion of screening and training.

There is flexibility in scheduling, and you will be able to choose weekly shifts that best suite you from six designated times.

**What you can expect from us**:
We at Certified Listeners Society provide training, protocols, policies and policies, proprietary software, support and supervision to help volunteers fulfill their roles. You are never alone. We would be there besides you supporting you every step of the way.

**What’s in it for you**

Helping people in need in your very own community is tremendously rewarding. Online emotional support is a unique opportunity to help others, while also developing and enhancing your own communication skills valuable in everyday personal and professional life.

As part of our commitment to volunteers, a Certificate of Completion and Reference Letters and confirmations of volunteering experience are provided upon request to individuals who have fulfilled the specified requirements previously stated. Certified Listeners Society is only able to attest to a volunteer’s skills experience and personal qualities. Reference letters and confirmation will state that Certified Listeners Society volunteers are engaged in emotional supportive counselling not any type of psychotherapy during the course of their volunteer work.

Expected start date: 2020-09-08

**Job Type**: Volunteer

Schedule:

- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- On call
- Weekends as needed

Work Location: Remote

Expected start date: 2020-09-08

  • Volunteer : IT Assistant

    3 weeks ago

    Old Toronto, Canada Volunteer Centre of Calgary Full time

    Skills required IT and Systems Advice Responding to Technical Questions Software Use and Instruction Good for youth 4789 Yonge Street, Toronto, ON, M2N 0G3[map] 5-15 hours/ weekly 4 months minimum Key Responsibilities:Shopify Website Feature Addition and Ongoing Support:1. Assist with the implementation and testing of new features on the Shopify...

  • Volunteer : IT Assistant

    3 weeks ago

    Old Toronto, Canada Volunteer Centre of Calgary Full time

    Skills required IT and Systems Advice Responding to Technical Questions Software Use and Instruction Good for youth 4789 Yonge Street, Toronto, ON, M2N 0G3[map] 5-15 hours/ weekly 4 months minimum Key Responsibilities:Shopify Website Feature Addition and Ongoing Support:1. Assist with the implementation and testing of new features on the Shopify...

  • Volunteer : IT Assistant

    2 weeks ago

    Old Toronto, Ontario, Canada Volunteer Centre of Calgary Full time

    Skills required IT and Systems Advice Responding to Technical Questions Software Use and Instruction Good for youth 4789 Yonge Street, Toronto, ON, M2N 0G3[map] 5-15 hours/ weekly 4 months minimum Key Responsibilities:Shopify Website Feature Addition and Ongoing Support:1. Assist with the implementation and testing of new features on the Shopify website...

  • Online Live Chat Manager

    1 day ago

    Greater Sudbury, Canada Windstream Holdings Full time

    Job Description:Windstream Holdings is seeking an experienced Online Live Chat Manager to join our team in Vancouver, British Columbia. As the Online Live Chat Manager, you will be responsible for overseeing our online chat platform, ensuring exceptional customer service and driving sales through live chat interactions. This is a part-time position at a...

  • Online Live Chat Manager

    1 day ago

    Greater Sudbury, Canada Windstream Holdings Full time

    Job Description:Windstream Holdings is seeking an experienced Online Live Chat Manager to join our team in Vancouver, British Columbia. As the Online Live Chat Manager, you will be responsible for overseeing our online chat platform, ensuring exceptional customer service and driving sales through live chat interactions. This is a part-time position at a...

  • Live Chat Specialist

    2 months ago

    Toronto, Canada Sasmar Healthcare Full time

    We are seeking a talented Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. If you have a passion for helping customers and excellent communication skills, we want to hear from you!Responsibilities:Respond to customer inquiries and...

  • Remote Live Chat Agent

    4 weeks ago

    Toronto, Canada Sasmar Healthcare Full time

    We are looking for a Remote Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through online chat. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Respond to customer inquiries and provide support via live chatAssist customers...

  • Remote Live Chat Agent

    1 month ago

    Toronto, Canada Sasmar Healthcare Full time

    We are looking for a Remote Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through online chat. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Respond to customer inquiries and provide support via live chatAssist customers...

  • Coordinator Volunteer Engagement

    2 weeks ago

    Greater Toronto Area, Canada March of Dimes Canada Full time

    BASIC FUNCTION: Reporting to the Manager, Alternative Communication Services, the **Coordinator, Volunteer Engagement **is primarily responsible for recruiting and retaining new volunteers to support a variety of online and in-person aphasia and communication disabilities programs. In this role, the coordinator will foster community connections and ensure a...

  • Remote Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada DISH Network Full time

    JOB DESCRIPTION:DISH Network is seeking a Remote Web Chat Specialist to join our growing team in Vancouver, British Columbia, CA. In this full-time associate-level position, you will be responsible for providing exceptional customer service and support through web chat interactions. RESPONSIBILITIES: 1. Respond to customer inquiries and resolve issues via...

  • Remote Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada DISH Network Full time

    JOB DESCRIPTION:DISH Network is seeking a Remote Web Chat Specialist to join our growing team in Vancouver, British Columbia, CA. In this full-time associate-level position, you will be responsible for providing exceptional customer service and support through web chat interactions. RESPONSIBILITIES: 1. Respond to customer inquiries and resolve issues via...

  • Volunteer Firefighters

    4 weeks ago

    Greater Sudbury, Canada City of Greater Sudbury Full time

    **Division**: Fire Services **Department**: Community Safety **Initial Reporting Location**: Various Volunteer firefighters play an important role in keeping the community safe from fire and other hazards. If you are dedicated, have excellent team work skills and good health and physical fitness then consider joining our team! Volunteer firefighting is a...

  • Volunteer Firefighters

    3 weeks ago

    Greater Sudbury, Canada City of Greater Sudbury Full time

    **Division**: Fire Services **Department**: Community Safety **Initial Reporting Location**: Various Volunteer firefighters play an important role in keeping the community safe from fire and other hazards. If you are dedicated, have excellent team work skills and good health and physical fitness then consider joining our team! Volunteer firefighting is a...

  • Online Chat Assistant Distant Position

    1 week ago

    Toronto, Canada ReMax Realty One Inc. Full time

    **Key Responsibilities**: **Real-time Customer Interaction**: Engage with customers via online chat platforms, responding promptly to their queries, concerns, and requests for information. **Issue Resolution**: Listen actively to customer concerns and issues, provide accurate information, troubleshoot problems, and work towards timely resolutions, ensuring...

  • Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada Nutrien Full time

    Job Description:Nutrien is seeking a part-time Web Chat Specialist to join our team in Vancouver, British Columbia for remote work. This entry-level position is perfect for individuals with a passion for customer service and a desire to work independently.Responsibilities: 1. Respond to customer inquiries through web chat in a timely and professional...

  • Web Chat Specialist

    3 weeks ago

    Old Toronto, Canada Nutrien Full time

    Job Description:Nutrien is seeking a part-time Web Chat Specialist to join our team in Vancouver, British Columbia for remote work. This entry-level position is perfect for individuals with a passion for customer service and a desire to work independently.Responsibilities: 1. Respond to customer inquiries through web chat in a timely and professional...

  • Customer Service/chat Helpdesk Agent

    7 days ago

    Toronto, Canada The Gull and Firkin Full time

    The Gull and Firkin is a leading Food sector company committed to delivering exceptional customer service and support. We pride ourselves on providing innovative solutions and exceeding customer expectations. As we continue to expand, we are seeking dedicated individuals to join our team as Customer Service/Chat Help Desk Agents. Job Description: We are...

  • Remote Chat Specialist

    4 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Remote Chat Specialist

    4 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Volunteer Coordinator

    2 months ago

    Toronto, Canada Jewish Immigrant Aid Services of Canada Full time

    **Volunteer Coordinator** JIAS Toronto is a not-for-profit corporation dedicated to helping immigrants with resettlement in the Greater Toronto Area. JIAS Toronto assists lawfully admitted immigrants and refugees in meeting basic financial, social, legal, and other requirements of immigration. We work to advance the well-being and social integration of...