Customer Service/chat Helpdesk Agent

1 week ago


Toronto, Canada The Gull and Firkin Full time

The Gull and Firkin is a leading Food sector company committed to delivering exceptional customer service and support. We pride ourselves on providing innovative solutions and exceeding customer expectations. As we continue to expand, we are seeking dedicated individuals to join our team as Customer Service/Chat Help Desk Agents.

Job Description: We are looking for enthusiastic individuals who are passionate about customer service and have excellent communication skills. As a Customer Service/Chat Help Desk Agent, you will play a crucial role in ensuring customer satisfaction and resolving their queries through chat-based communication channels. You will be responsible for delivering exceptional service, troubleshooting technical issues, and providing accurate information to our valued customers.

**Responsibilities**:

- Respond promptly to customer inquiries via chat, providing support and guidance
- Identify and assess customers' needs to achieve satisfactory resolutions
- Troubleshoot and resolve basic technical issues with patience and professionalism
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with team members to ensure timely and effective problem resolution
- Keep up-to-date with product knowledge and stay informed about company policies and procedures
- Identify and escalate complex issues to the appropriate departments, when necessary
- Strive to achieve individual and team performance targets

Qualifications:

- High school diploma or equivalent; relevant certifications or courses in customer service is a plus
- Excellent written and verbal communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask, prioritize, and manage time effectively
- Empathetic and patient attitude when dealing with customer inquiries
- Basic understanding of computer systems and proficiency in using chat-based communication tools
- Ability to adapt to changing technologies and work in a fast-paced environment
- Previous experience in customer service or a similar role is a plus but not required

**Benefits**:

- Competitive salary and performance-based incentives
- Comprehensive training and development programs
- Opportunities for career growth and advancement within the company
- Health, dental, and vision insurance coverage
- Retirement savings plan
- Paid time off and flexible work schedules
- A supportive and collaborative work environment

**Salary**: $20.50-$22.40 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



  • Toronto, Canada Sasmar Healthcare Full time

    We are looking for a Remote Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing excellent customer service and support through online chat. This is a remote position, allowing you to work from the comfort of your own home.Responsibilities:Respond to customer inquiries and provide support via live chatAssist customers...


  • Toronto, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. **We are currently seeking competent individuals to fulfill the role of **Helpdesk /...


  • Toronto, Ontario, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.We are currently seeking competent individuals to fulfill the role of Helpdesk /...


  • Toronto, Ontario, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...


  • Toronto, Ontario, Canada Loblaw Companies Full time

    Job Description: Loblaw Companies is seeking a dedicated and driven Online Web Chat Manager to join our team in Vancouver, British Columbia. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in online chat management. Responsibilities:1. Manage online web chat platforms to engage with customers and provide...


  • Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...


  • Toronto, Ontario, Canada Richard Hall- Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Agent Team Member**Location:Type: Full TimePosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for youResponsibilities: Develop leads, schedule appointments,...


  • Toronto, Canada Cineplex Full time

    Work location: Home Office 1303 Yonge St City: Toronto What you will do: The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Key Responsibilities - Proactively monitor and support components of the Cineplex Systems Infrastructure. -...


  • Toronto, Canada Toronto School of Management Full time

    **Position Job Title**:IT Helpdesk Dispatcher **Location**:Remote **Reports To**: Manager, IT Services **Specific Responsibilities** - Assist with Helpdesk activities for IT members and students. - Receive, evaluate, and prioritize Help Desk trouble tickets. - Assign tickets to appropriate IT team members. - Follow up on IT requests/tickets submitted via...

  • Junior IT Helpdesk

    4 weeks ago


    Toronto, Canada Vicimus Inc. Full time

    **Difference Maker** **In the role of Junior IT Helpdesk** - Organized - Good time management - Effective communicator - Ambitious - Passionate Vicimus is looking for a **Junior It Helpdesk** for one of our clients in the GTA. This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are looking...

  • Live Chat Specialist

    2 months ago


    Toronto, Canada Sasmar Healthcare Full time

    We are seeking a talented Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. If you have a passion for helping customers and excellent communication skills, we want to hear from you!Responsibilities:Respond to customer inquiries and...

  • Customer Advisor

    2 weeks ago


    Toronto, Ontario, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...


  • Toronto, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...

  • Helpdesk Support

    1 week ago


    Toronto, Canada Fidelity IT Solutions Full time

    Technical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...


  • Toronto, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...


  • Toronto, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...

  • Web Chat Specialist

    3 weeks ago


    Old Toronto, Canada Gap Full time

    Job Description:The Web Chat Specialist at Gap in Toronto, Ontario will be responsible for providing excellent customer service through online chats on the company's website. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude. The Web Chat Specialist will assist customers with inquiries, provide product...

  • Web Chat Specialist

    3 weeks ago


    Old Toronto, Canada Gap Full time

    Job Description:The Web Chat Specialist at Gap in Toronto, Ontario will be responsible for providing excellent customer service through online chats on the company's website. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude. The Web Chat Specialist will assist customers with inquiries, provide product...


  • Toronto, Canada Leane Ashby-Besky - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Toronto (Beach) **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team in-office (front-desk) for the role of Customer Service Representative at our boutique agency in the Toronto Beach neighbourhood....


  • Toronto, Canada Emonics Full time

    Role - Customer Service Support - BilingualKey Location - Toronto, ON **Skills**: - Responsible for providing Bilingual Customer Service Support. - Service Now reporting, perform ticket analytics, helpdesk analyst. - providing L1/L1.5 support, excellent customer handling skills, - Awareness / knowledge of ITSM process, knowledge on bank branches and ATM...