Service Manager

5 months ago

Abbotsford, Canada Woody's RV World Full time

Woody’s RV World - an industry leader in the sales of Travel Trailers, 5th Wheels & Motorhomes, currently has an full-time opening for an experienced **Service Manager** who is highly motivated individual with strong organizational and customer service skills.

As one of the largest providers of Recreational Vehicles in Canada, Woody’s RV World touches the lives of thousands of campers every year.

Responsible for ensuring the successful operation of the Service department, with technical background and management experience essential.

**Requirements**:
Technical background or experience is essential
- Technical RV service knowledge
- Team leader / Knowledge and technical expertise
- Maintain a positive atmosphere and image
- Stable under pressure
- Problem solver / Results oriented
- Comfortable with computers
- Detail oriented
- Pleasant personality
- Administrative skills

**Duties**
- Schedule work in and out of shop
- Hire, supervise and direct all apprentices and service technicians
- Ensure that all parts, tools & time are available for technicians to complete work
- Responsible for a safe and clean work environment
- Ensure that all technicians receive training and upgrading / Track productivity
- May assist in warranty liaison with manufacturers
- Provide estimates and quote repair work
- Responsible for ensuring the profitable operation of the service department at maximum production while:

- Controlling costs
- Building a loyal clientele
- Maintaining good employee relationships
- Setting and maintaining sales and profit objectives
- Maintaining service records
- Ensure a balance between efficiency, labor rates and expenses
- Direct service writers as to which technicians do which jobs
- Clarify and attempt to correct reasonable customer dissatisfaction
- Maintain a neat and clean shop

**Contact**: Kramer Thompson

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$90,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Abbotsford, BC V2T5Z9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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