Service Manager

7 days ago

Abbotsford, Canada First Truck Centre Full time

Position: Service Manager

Position Type: Full time

Location: Abbotsford, BC

Work Schedule: Monday
- Friday

**Position Overview**

First Truck Centre, doing business as Velocity Truck Centres, is currently accepting resumes for an experienced Service Manager for our Abbotsford dealership.

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

**Compensation Plan**
- Competitive base salary.
- Employer-paid technical training as required.
- Generous accrued vacation time.
- Employer RRSP matching plan.
- Generous Boot allowance.
- Company-paid extended health coverage that includes medical, dental, and vision.
- Basic life insurance, disability, and wellness programs.

**Duties and Responsibilities**:
**Leadership & Team Management**
- Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
- Effectively communicates job expectations to the service team.
- Conducts frequent team huddles to ensure strong communication within department.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
- Partners with the location and Human Resources in the recruitment and selection of talent.
- Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
- Maintains technician file for apprenticeship documentation and other payroll matters.
- Manages all payroll documentation.
- Builds genuine employee passion for all brands and champions elite customer service as follows:

- Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
- Maintain 5S standards and cleanliness in workspace.
- Participate and encourage a culture of continuous improvement Business Strategy.
- Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
- Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
- Proactively manages departmental budget, including:

- Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.- Regularly monitor actual performance to plan and ascertain reasons for variances.
- Reviewing daily budget and department performance reports
- Studying trends to determine how to increase profitability of department.
- Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

**Sales and Marketing**
- Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
- Stay up to date with all technological advances in product and tooling.
- Contacts vendor representatives for assistance when the need arises Customer Experience
- Constant focus on developing, maintaining, and improving customer relations.
- Actively bids on new tenders.
- Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews. Visits customers on a regular basis.

**Required Qualifications**
- Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
- Minimum 3 years demonstrated experience in successfully leading diverse teams.
- Strong verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Possesses a strong understanding of business principles, and sound business judgement.
- Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
- Proficient with Microsoft Office Suite.
- Experience working in a customer service focused, high-volume, fast-paced environment.

**Asset Qualifications**
- Journeyperson Commercial Transport or Heavy-Duty technician.
- Experience wo

  • Band 3 - Service Manager

    3 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Service Manager- Position Classification- Band 3- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA - Nelson, BC V1L 6K1...

  • Band 3 - Service Delivery Manager

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Service Delivery Manager- Position Classification- Band 3- Union- N/A- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA -...

  • Isl 27r

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 27R - Manager, IM/IT Service Desk- Position Classification- Information Systems R27- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC...

  • Isl 24r

    3 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 24R - Service Analyst- Position Classification- Information Systems R24- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...

  • Band 2 - Change Manager

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Change Manager- Position Classification- Band 2- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Burnaby, BC V3J 1N3 CA - Chilliwack, BC V4Z 1A7 CA - Coquitlam, BC V3K 7B9 CA - Delta, BC V4L 2M1 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8...

  • Isl 30r

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 30R - Product Manager- Position Classification- Information Systems R30- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...

  • Band 3 - Product Manager

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Product Manager- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Burnaby, BC V3J 1N3 CA - Campbell River, BC V9W 6Y7 CA - Chilliwack, BC V4Z 1A7 CA - Courtenay, BC V9N 8H5 CA - Duncan, BC V9L 6B1 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA -...

  • Band 3 - Manager, IT Operations

    3 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Manager, IT Operations- Position Classification- Band 3- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo,...

  • Band 2 - Manager, Communications

    5 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Communications- Position Classification- Band 2- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Band 2 - Risk Management Consultant

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Risk Management Consultant- Position Classification- Band 2- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Service Support Specialist

    2 weeks ago

    Abbotsford, British Columbia, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to WorkThis role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to...

  • Service Support Specialist

    4 weeks ago

    Abbotsford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to...

  • Service Support Specialist

    4 weeks ago

    Abbotsford, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to Work!This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to...

  • Admn o 18r

    1 day ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Client Services Supervisor- Position Classification- Administrative Officer R18- Union- GEU- Work Options- On-Site- Location- Abbotsford, BC V2S 1H4 CA (Primary)- Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 6/17/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Band 3 - Manager of Finance & Operations

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Manager of Finance & Operations- Position Classification- Band 3- Union- N/A- Work Options- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Isl 18r

    7 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 18R - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...

  • Band 2 - Conflict Management Consultant

    4 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Conflict Management Consultant- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC V9T 6L8 CA - Surrey, BC V4P 1M5 CA - Vancouver, BC V6B 0N8 CA - Victoria, BC V9B 6X2 CA- Salary...

  • Band 2 - Manager, Poverty Reduction

    3 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Poverty Reduction- Position Classification- Band 2- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Band 2 - Manager, Financial Policy and Controls

    2 months ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Financial Policy and Controls- Position Classification- Band 2- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...

  • Mgr 18r

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- MGR 18R - Store Manager - Fraser Valley- Position Classification- Manager R18- Union- GEU- Work Options- Location- Abbotsford, BC V2S 1H4 CA - Chilliwack, BC V4Z 1A7 CA - Langley, BC V3A 8T1 CA - Multiple Locations, BC CA (Primary)- Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 5/17/2024- Job Type- Regular Full Time- Temporary...