Salesforce Administrator

6 months ago

Cambridge, Canada Challenger Motor Freight Inc. Full time

**Envision**

Working for a company dedicated to personal career growth and the opportunity to have an impact in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s Best Managed Companies.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser-focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then come join us.

**The Opportunity**:
The Salesforce administrator is the primary technical resource for managing our Salesforce technology and the integrations between our various systems. They are responsible for general user support, data management, system customization and supporting projects.

**What You Will Get From the Role**:

- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Comprehensive total rewards package including company paid group benefits and individual RRSP
- Support of professional memberships and certifications
- Standard Office Hours: Monday to Friday, 8:00am to 4:30pm, 40 hours per week

**Primary Duties and Responsibilities**:
**Key Accountabilities**:

- System Management: Serve as the system administrator for the Salesforce environment with ~75+ users across multiple use cases.
- Provide support and training to Salesforce users, addressing their queries and issues promptly.
- Customize Salesforce to meet the unique needs of our organization, including creating and managing custom objects, fields, and page layouts.
- Design and implement automation processes using workflows, process builder, and flows.
- Maintain data integrity through data cleansing, data validation rules, and regular data imports.
- Create and maintain reports and dashboards to provide insights into key performance metrics.
- Manage user profiles, roles, and permissions to ensure data security and compliance.
- Keep documentation up-to-date on system configuration and processes.
- Stay current on Salesforce updates, best practices, and industry trends to make informed recommendations for system enhancements.

**Other Duties**
- Performs other duties as required

**What You Need to be Successful in the Role**:

- Bachelor’s degree in a relevant field
- Salesforce Administrator Certification
- 5+ years of experience as a Salesforce Administrator
- Strong experience with the Lightning Platform
- Proven ability to implement new processes and facilitate user adoption, training and support
- A demonstrated ability to understand, break down and articulate complex Salesforce concepts with technical and non-technical stakeholders
- Experience with CRM Analytics, Marketing Cloud and Mulesoft Composer would be an asset

**Required Skills**:

- Strong analytical and problem-solving skills
- Excellent facilitation skills
- Exceptional interpersonal skills
- Strong attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem solving ability
- Ability to work with mínimal supervision
- Strong interpersonal and learning skills
- Strong Process Mapping and Process Improvement
- Very resourceful to seek out answers via learning forums or other platforms.
- Highly developed written and verbal communication skills, with the potential interest to prepare and deliver presentations
- Manages expectations and uses conflict resolution to ensure a mutually beneficial outcome for all stakeholders wherever possible
- Ability to translate client requirements or Use cases to actual working solutions
- Strong attention to detail
- Time management skills: ability to prioritize and comfortable in handling competing priorities
- Able to collaborate with a variety of stakeholders and work effectively with multiple departments, while also working independently at times to solve problems with ambiguous solutions
- Ability to influence various decision-making groups to form a consensus on direction
- Strong analytical skills and the ability to create detailed and accurate reports and metrics
- High level of accountability due to the nature of financial and operational analysis which is required for this role
- Resilient and able to manage change and measure performance of changes
- Proactive attitude, takes initiative to prevent issues, and has a bias towards action
- Well-organized, enthusiastic, professional and a positive team member
- A continuous improvement-focus on work

**How To A

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