Bilingual - Care Team Representative/représentant

7 months ago

Quebec Province, Canada Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Bilingual - Care Team Representative/Représentant de l'équipe d'assistance

PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi task in fast paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
- Ability to meet or exceed Performance Competencies
- Ability to meet all attendance expectations

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

OBJECTIF PRINCIPAL : Fournir un excellent service faisant preuve d'empathie envers les appelants concernant les réclamations concernant plusieurs secteurs d'activité, y compris, mais sans s'y limiter, accélérer le processus de réclamation et fournir des notes de réclamation détaillées sur tous les appels, résoudre les problèmes en répondant à un seul appel/une seule personne et diriger les appels vers les personnes ressource appropriées, selon les besoins.

FONCTIONS ET RESPONSABILITÉS ESSENTIELLES
- Agir comme agent de liaison principal avec les appelants de plusieurs comptes clients dans un environnement de services partagés.
- Suivre les spécifications pour répondre aux questions et résoudre les problèmes liés aux processus de demande de réclamation et de service.
- Effectuer à tout moment la réception des réclamations et assure un service à la clientèle complet dans le respect des exigences réglementaires, de l'entreprise et des attentes des clients.
- Éduquer et informer le client sur la documentation nécessaire pour déposer/traiter une réclamation, les délais requis, les informations de paiement et l'état de la réclamation.
- Éduquer les de

  • Bilingual - Care Team Representative

    7 months ago

    Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Bilingual - Care Team Representative

    6 months ago

    Quebec Province, Canada Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Bilingual Inside Sales Representative

    7 months ago

    Quebec Province, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)** **Reporting to - Customer Service Manager** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an...

  • Sales Representative

    22 hours ago

    Quebec City, Canada Stryker Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Sales Representative, Joint Replacement & Trauma and...

  • Représentant(E) Ventes Internes Bilingue/bilingual

    6 hours ago

    Quebec City, Canada Compugen Inc Full time

    **Job Title** - Représentant(e) ventes internes bilingue/Bilingual Inside Sales Representative **Vacancy No** - VN5716 **Work Location** - Any location in Québec **Job Details** **Position**: Représentant(e) ventes internes bilingue (français et anglais)/Bilingual Inside Sales Representative (French /English)**Location**: Remote, Quebec **About...

  • Bilingual Technical Support Representative

    7 months ago

    Quebec Province, Canada Comwave Group Full time

    **Bilingual Technical Support Representative** **Who Are We?** Comwave is Canada's largest privately-owned telecommunications service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization,...

  • Bilingual Customer Support Representative

    7 months ago

    Quebec Province, Canada WeKnowTraining Full time

    **Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...

  • Bilingual Client Service Support Representative

    6 months ago

    Quebec Province, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing/LeasePlan (FNL/LP) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned & operated fleet management company in Canada. Foss has a reputation for superior customer service & providing solutions tailored specifically to the needs of today’s automotive fleet managers. We...

  • Sales Representative

    7 months ago

    Quebec Province, Canada Hi-Sharp Products Inc. Full time

    **Quebec Sales Position** Hi-Sharp Products Inc., a leading distributor in the petroleum and industrial markets requires a full-time sales representative in Quebec. Product and industry knowledge is required, and a minimum of three years sales experience in this industry is required. The experienced sales representative will be responsible for the...

  • Représentant Des Ventes Territoriales

    6 months ago

    Quebec Province, Canada SURGMED Group of Companies Full time

    Vous recherchez une opportunité pour faire évoluer votre carrière au sein d'une entreprise canadienne de premier plan ? Le Groupe SURGMED est heureux d'offrir une opportunité de rejoindre l'industrie des ventes de dispositifs médicaux. Nous recherchons un représentant des ventes territoriales dynamique pour rejoindre notre équipe et stimuler la...

  • Bilingual Customer Service Representative

    7 months ago

    Quebec Province, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position:_ Experience - **Bilingual in French and English required.**: - Customer service and/or call centre experience an...

  • Bilingual Customer Service Representative/wfh-représentant Bilingue Du Service à La Clientèle/wfh

    1 day ago

    Quebec City, Canada NCRi Inc. Full time

    **Ce poste est affiché en français et en anglais, car il faut parler les deux langues pour aider les clients dans tout le pays.** **NCRi is Growing - Join Our Team as a Bilingual Customer Service Representative (100% REMOTE & SUNDAYS OFF)** NCRi is a leading business process outsourcing (BPO) company headquartered in Canada, with over 13 years of...

  • Représentant Des Ventes

    6 months ago

    Quebec Province, Canada Codet Inc BIG BILL Full time

    Représentant des ventes externes Fonctions: - Participer aux réunions avec les clients, en personne et virtuellement, afin de maintenir et de développer les relations avec les distributeurs et les utilisateurs finaux. - Identifier les opportunités de développement commercial et générer des pistes - Soutenir l'intégration des nouveaux clients. -...

  • Représentant Des Ventes

    6 months ago

    Quebec Province, Canada Codet Inc Full time

    Représentant des ventes externes Fonctions: - Participer aux réunions avec les clients, en personne et virtuellement, afin de maintenir et de développer les relations avec les distributeurs et les utilisateurs finaux. - Identifier les opportunités de développement commercial et générer des pistes - Soutenir l'intégration des nouveaux clients. -...

  • Représentant, Ventes

    7 months ago

    Quebec Province, Canada Arterra Wines Canada Full time

    Job Description: Chez Arterra Canada, nous aimons inspirer les grands et petits moments qui se produisent lorsque nos produits sont partagés et appréciés. Pour nous, il ne s’agit pas seulement de ce qui est dedans ni sur la bouteille, mais aussi ce qui se passe dans la vie des gens lorsque nous en faisons partie. Nous sommes assoiffés de plaire ce qui...

  • Représentant Des Ventes Internes

    6 months ago

    Quebec City, Canada HR A la Carte Full time

    Avez-vous une passion pour la création de nouvelles opportunités commerciales en contactant des prospects par le biais de démarchage téléphonique ? Vous vous épanouissez en portant plusieurs chapeaux tout en étant un acteur clé, contribuant à l'augmentation du volume des ventes d'une année à l'autre ? Si tel est votre cas, n'hésitez pas à nous...

  • Représentant(E) Des Ventes à Commission

    4 months ago

    Quebec Province, Canada Culture Plastitech Inc. Full time

    Plastitech œuvre dans le domaine du plastique agricole depuis 40 ans. Notre réseau de distribution est au Canada et aux États-Unis et nous sommes présentement à la recherche d’un représentant et coordonnateur des ventes. Responsabilités: - Développer une nouvelle clientèle et atteindre des objectifs de vente, - Effectuer des mises à jour à...

  • Sales Representative

    6 months ago

    Quebec Province, Canada InBarn Solutions Incorporated Full time

    We are inBarn Solutions! As experts at ensuring the comfort and well-being of cows, we specialize in offering a range of innovative products and services designed to optimize cow comfort, reduce stress, and increase productivity for your farm operations. With over a decade of experience in the industry, we are committed to providing the highest level of...

  • Bilingual External Sales Representative

    7 months ago

    Quebec Province, Canada Prefera Finance Ltd. Full time

    **JOB TITLE**:BilingualExternal Sales Representative (QC) **Reports to**:VP, Sales & Partnerships **SOMMAIRE DU POSTE**: Relevant du directeur des ventes, le représentant des ventes externes est un consultant en vente et service qui est responsable d'établir et de maintenir des relations productives et à long terme avec les concessionnaires partenaires...

  • Représentant(E) Commercial

    7 months ago

    Quebec City, Canada Équipements Roadloft inc. Full time

    **English** We are looking for a Sales Representative to promote our innovative simplified Vanlife solutions and our commitment to connecting people with nature. **ABOUT ROADLOFT** An innovative manufacturing company exporting to the United States and Canada, driven by a grand dream: sharing our solution that makes Vanlife accessible. An exceptional...