Application Support Analyst

4 months ago

Toronto, Canada Trisura Guarantee Insurance Company Full time

At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual for the following opportunity in our Toronto office:
Application Support Analyst - Toronto

**As an intergral member of the team, you will bring**:

- Dedication to exceptional customer service, with both internal and external clients
- Excellent communication and interpersonal skills
- Strong analytical, problem solving, and debugging skills to resolve complex issues
- A logical, process-oriented work style
- Advanced working knowledge of Microsoft Office
- A team-oriented work style
- A great attitude and entrepreneurial spirit, embracing our vision “a step above"

**Accountabilities include**:

- Maintain policy document template library and perform product configurations as requested
- Manage tickets (bugs and change requests) related to production support; ticket escalation to vendor
- Pre-release testing and quality assurance
- Perform trending analysis of problems to implement proactive solutions
- Communication with all levels of internal and external stakeholders

**Qualifications**:

- Bachelor’s Degree in Business or Information Systems preferred
- 1-3+ years’ experience in Financial Services
- Previous production support and/or project management experience an asset
- Bilingual in French and English an asset

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you

Trisura Guarantee Insurance Company, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

As a Canadian owned and operated company, Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across Canada with offices in Toronto, Halifax, Montréal, Calgary and Vancouver, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.

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