Key Account Specialist- Food

5 months ago


Mississauga, Canada SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
The Key Accounts Specialist performs a variety of account management /coordination activities in accordance with SGS procedures and processes and accreditation requirements to ensure all customer contracts are administered to meet customers’ needs and expectations and deliver the highest level of customer satisfaction.
- Be the primary point of contact for selected clients.
- Become the clients’ focal point for SGS CBE services post contract award and work to the agreed client plan
- Manage commercial aspects of the contract, including profit maintenance and business development opportunities.
- Provide liaison between CBE personnel involved in the performance of the contract and manage contract communication.
- Undertake contract specific activities, including design and development of contract documentation, organization of required training, project reviews and reporting.
- Communicate with auditors regarding program announcements, procedures, etc. and coordinate any auditor trainings as agreed upon between SGS and client.
- Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service.
- Identify and drive business development opportunities for existing client accounts in the US and CA selected by management. Identify and provide inputs on new revenue opportunities will be developed for each client and align with internal stakeholders.
- Achieve annual new business development targets that are converted into realized sales for the business. Your business development pipeline will be evaluated quarterly to ensure that you are trending toward achieving the annual target.

**Qualifications**:

- Community College diploma is required. Bachelor’s Degree preferred.
- Over 3 years of previous working experience in a customer care representative or administrative role
- Written and verbal communication in English and must be bilingual (French speaking and written)
- Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and / or the general public; that demonstrates sensitivity and diplomacy.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Ability to exercise discretion and independent judgment when necessary.
- Demonstrates excellent verbal and written communication skills including grammar and composition.

Additional Information



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