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Administrative Support

4 months ago

Burnaby, Canada TFG Financial Corporation Full time

**JOB PURPOSE**

The Office Support, Administration will provide in-office support in organization and audit of US titling documents and overnight packages that are coming in for processing. The role is responsible for the timely and accurate performance of administrative duties involving auditing and processing titling packages for completion with our third party titling agent.

**RESPONSIBILITIES**
- Receive, organize, and audit titling documentation within established timelines.
- Effectively communicate with customers, sales team and CSC to complete titling requirements
- Follow noted state requirements to ensure each titling package and cover letter is complete and ready for processing
- Accurately input and update customer information in our systems
- Assist the account managers with required titling information
- Escalate problems or situations to the appropriate manager for resolution
- Process requests for title estimates, follow for required documentation, and communicate deficiencies timely.
- Using a high level of organization to keep and maintain all records and documents
- Relay information to key internal and external partners
- Be the main point of contact for internal and external partners and customers with regard to titling

**QUALIFICATIONS**
- Strong integrity, professionalism and work ethic without sacrificing your ability to have fun on the job
- You are detail oriented and able to identify errors
- Effective communication, organization and interpersonal skills
- Ability to work in a fast-paced environment
- You thrive in an environment that involves multitasking and changing priorities
- Ability to work both in a team and independently with mínimal supervision
- Intermediate skills with Microsoft Excel, Word, Outlook and PowerPoint
- 1 year of experience in financial services is an asset
- Post-secondary diploma or bachelor’s degree is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person