Customer Service/ Office Administrator

5 days ago


North York, Canada Esiance Full time

Esiance Inc, developers of the EverythingCard, is looking for a driven and passionate individual to join our team as a _Customer Service/Office Administrator._ This role is responsible for managing the order processing of several national online marketplaces, providing excellent customer support, and maintaining accurate customer information. We are a small office with a start-up feel where every team member is encouraged to contribute their ideas and contribute to the product's growth.

**But why us for your next career adventure?**

As a leading provider of corporate gifting solutions, Esiance services some of Canada's biggest and most reputable businesses and organizations. Our team works to simplify the gifting process and make it possible for companies to provide memorable and impactful gifts to their employees, clients, or partners.

**Here are a few reasons why you should choose Esiance**:

- Join a team culture based on trust and hard work
- Embrace company values
- Eligible for bonus programs
- Enjoy a convenient location near DVP/401
- Get 10 days of vacation
- Thursday team lunches
- Competitive salary offered

**What You’ll Do**:

- Process customer orders and handle packaging tasks.
- Provide accurate information about the company's products and services.
- Troubleshoot and resolve customer issues and concerns in a timely and professional manner.
- Document and update customer records based on interactions.
- Stay informed of the company's evolving products and services to maintain a high level of knowledge.
- Provide general office assistance and maintain a clean and organized work environment.

**Who You Are**:

- Relevant previous experience in customer service, office administration, or a related field.
- Strong interpersonal skills and the ability to build rapport with clients.
- Excellent organizational and multitasking abilities.
- A positive and professional demeanor.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced environment and handle a high-volume workload.
- Ability to work independently and as part of a team.
- Ability to maintain a high level of confidentiality and professionalism.
- Strong problem-solving and critical-thinking skills.

You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest. However, only successful applicants will be contacted.
- This role is a full-time, in-person (North York, Toronto) office position, working during regular hours of 9:00 am - 5:00 pm ET, Monday through Friday._

**Salary**: $19.00-$21.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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