Administrative Assistant
6 months ago
**Debt Control Agency Inc (DCA Inc)** is one of the most prestigious national collection agencies in Canada, specializing in Customer Care, First and 3rd Party Collection Services, with the Head Office in Toronto, Ontario and Branch Offices in Laval, QC and Kelowna, BC. Our Head Office, which is a new state of the art office facility, is conveniently located on Wynford Drive and Don Valley Parkway.
We have been providing collection services for over 18 years and our clients include Canada’s largest financial institutions, utilities, and government sectors. Due to our ongoing success and growth, we are in the process of expanding our Administrative & Customer Care Team in Toronto, Ontario and are looking to recruit an initiative-taking, career minded individual with Administrative & Customer Care Experiences.
**Job Overview**:
**Duties**:
- Assist with responding and resolving customers enquires in a professional, efficient, and courteous manner
- Assist with responding and reporting to clients enquires
- Assist with responding to customers complaints
- Work closely with Operations to ensure their requests are completed by due dates
- Requests backup documentation from the client and review them upon receipt to ensure they satisfy the request
- Open and distribute incoming mail
- Assist the legal department with dispatching couriers
- Manage office tasks such as organizing files, maintaining office supplies and greet customers, guests, and clients
- Other responsibilities assigned by the Director | Client Services and Customer Care
**Experience**
- Proven experience in an office environment or similar role.
- Effective communication skills; verbal, written, listening.
- Proven experience in customer service and data entry
- Ability to work well in a target driven environment.
- Proficiency in using standard Microsoft Office Applications
- Stronger than intermediate computer literacy
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Competitive salaries based on industry experience
- Paid training
- Group Benefits
- Eligibility for membership to the on-site Fitness Centre
- Secured Parking
Pay: From $38,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care
**Education**:
- Secondary School (preferred)
**Experience**:
- Administrative experience: 1 year (preferred)
Work Location: In person
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