Disability Administrative Assistant

5 months ago

Oakville, Canada Operating Engineers Benefits Administration Corporation (OEBAC) Full time

**Job Profile**:
The Disability Administrative Assistant is responsible for the administration of work related and non-work related disability claims. The role includes the adjudication of benefits, coordination of return to work plans where appropriate, and processing STD and LTD claims for payment.

**Job Responsibilities / Duties**:
1. To continually administer open long-term and short-term disability claim cases, including:

- Analyzing claims and determining the benefits due pursuant to the disability plan;
- Reviewing complex medical information to determine if the claimant fits the definition of disabled per the plan requirements;
- Communicating with the claimants regarding their case status;
- Ensuring disability claims comply with plan provisions;
- Informing the claimant of the documentation required to process their claim, the associated time frames, and the required payment information, and assisting the claimant in preparing the same;
- Providing thorough review of contested claims and assisting the department manager in investigative efforts;
- Evaluating and arranging appropriate referrals of claims to outside parties for independent medical evaluations, functional capability evaluations and other related disability activities;
- Assisting claimants with appropriate return-to-work steps as directed;
- Coordinating temporary and/or permanent accommodations;
- Responding to Service Canada requests for information;
- Referring cases as appropriate to the department manager;
- Assisting the department manager in appeals, grievances, arbitrations and other legal proceedings as required, including Human Rights.

2. To perform general day-to-day administrative duties associated with processing disability claims, including:

- Processing incoming department mail;
- Providing front-line customer service to members;
- Completing necessary paperwork and maintaining complete and organized files on each claimant;
- Drafting reports, presentations and other documents in support of the department manager.

3. Other duties as may be assigned by the Business Manager, Executive Director, Department Manager, and/or Human Resources Department.

Job Requirements:

- Must have 2-3 years minimum of disability claims experience;
- Bachelor of Disability Management or in a health related field would be considered an asset;
- Experience in a unionized construction environment;
- Short-term and long-term disability adjudication experience;
- Knowledge of disability management and related procedures;
- Strong, proven medical knowledge;
- Strong administration experience;
- Strong written and verbal communication skills;
- Critical thinking and analytical skills;
- Strong customer service skills;
- Ability to handle emotionally difficult issues maturely and work well under pressure;
- Ability to use tact and discretion to maintain information in the strictest of confidence;
- Conflict resolution and negotiation skills;
- Strong organization and prioritization skills;
- Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint;
- Strong computer literacy and technical skills to efficiently utilize digital systems and navigate digital/automated departmental processes;
- Ability to learn an internal database system.

If you are qualified and interested in this position, please submit your cover letter and resume to the attention of Human Resources, outlining your qualifications and suitability to this position.

**Job Type**: Fixed term contract
Contract length: 18 months

Pay: $1,200.29 per week

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- This is an in-office role with no option to work remotely. Are you willing and able to attend the office everyday?

**Experience**:

- Administrative: 1 year (preferred)
- Disability Claims: 1 year (preferred)

Work Location: In person

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