Customer Service Assistant
6 months ago
Work Term: Permanent
- Work Language: Bilingual
- Hours: 30 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:
- Relocation costs not covered by employer
- Private sector
- Retail/wholesale establishment/distribution centre
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Answer written and oral inquiries
**Computer and technology knowledge**:
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
**Transportation/travel information**:
- Own transportation
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Repetitive tasks
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Ability to multitask
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
**Financial benefits**:
- Bonus
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Long-term care insurance
**Other benefits**:
- Learning/training paid by employer
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