Assistant-manager of Customer Service

5 months ago


Montréal, Canada Le Marché Du Store Blinds to Go Full time

Join our dynamic and growing team at Blinds to Go, a North American leader in custom window coverings. We are committed to delivering exceptional customer experiences and fostering a positive work environment. If you are passionate about customer service, coaching, and contributing to the success of a thriving business, we want you to be part of our team

**Position Overview**: We are seeking a talented and motivated assistant-manager of customer service to lead our team. As a key member of our organization, you will play a crucial role in ensuring our customers receive outstanding service while leading and coaching a team of dedicated individuals. This role involves a combination of coaching, feedback delivery, administrative tasks, and overall support to drive the success of our business.

**Responsibilities**:

- **Leadership and Coaching**:

- Motivate and inspire the customer service team to achieve and exceed performance targets.
- Provide ongoing coaching and constructive feedback to enhance the team's skills and professional development.
- Foster a positive and collaborative team environment.
- **Customer Service Excellence**:

- Supervise daily activities to ensure consistent outstanding customer service.
- Resolve escalated customer issues with empathy and efficiency.
- Collaborate with team members to identify and implement improvements in customer service processes.
- **Administrative Tasks**:

- Manage workflow by overseeing schedules and coordinating shifts.
- Monitor and analyze key performance indicators to identify areas for improvement and implement solutions to promote overall business goals.
- Work closely with other departments to ensure seamless communication and collaboration.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Strong coaching and leadership abilities.
- Problem-solving skills and the ability to make decisions under pressure.
- Proficiency in French and English

**What We Offer**:

- Competitive salary and opportunities for professional development and advancement..
- Comprehensive benefits package, including health and dental insurance.

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Casual dress
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work Location: In person



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