Customer Service Representative

1 week ago


Montréal, Canada AZZ Full time

**AZZ Galvanizing - Montreal-Est, QC**

**Customer Service Representative**

**General Description**

The position is responsible for, but not limited to, communicating with customers when orders are ready for pickup and planning and scheduling tasks through the production cycle.

**Education, Certifications, Licenses & Registrations**

High school diploma or equivalent is required.

**Experience**

A minimum of two years of experience is required.

**Specialized Knowledge and Skills**

Knowledge of hot dip galvanizing, steel fabrication or other custom metal coating operations is preferred. Knowledge of principles and processes for providing customer service. Knowledge of administration, clerical procedures and software such as Microsoft Office are helpful. Strong organizational skills and knowledge of Oracle is a plus.

**Essential Duties**
- Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.
- Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.
- Checks to ensure that appropriate changes were made to resolve customers' problems.
- Contacts customers to respond to inquiries or to notify them of order status.
- Refers unresolved customer grievances to management for further investigation.
- Determines charges for services requested, collects payments or arranges billing.
- Answers customers' questions about pricing, turnaround time and available services.
- Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.
- Monitors market conditions and competitors' prices and services.
- Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.
- Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
- Assists shipping department and prepares/ships orders to designated locations.
- Reviews orders for completion and informs customers accordingly.
- Attempts to sell additional services to prospective or current customers by telephone.

**Schedule**

Full Time

**Travel**

None

Pay: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Montréal, Canada RELIEF CAPITAL GROUP LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Montréal, Canada Ardene Full time

    WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a part time, permanent position on the weekend (Saturday & Sunday from 9am-5pm). Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels. The Customer Service Representative...


  • Montréal, Canada Ardene Full time

    **Description**: WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for a 12-month contract. This position's schedule is flexible during the week and can overlap during the weekend. Results driven, the Customer Service Representative provides flawless customer service to all inquiries...


  • Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...


  • Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full time

    International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...


  • Montréal, Canada Midland Transport Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Third Party Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland transport is looking for a motivated...


  • Montréal, Canada Scotiabank Full time

    Requisition ID: 154639 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Montreal Centre District As a Customer Service Representative, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...


  • Montréal, Canada JAM Industries Ltd. Full time

    *** **Job Title**: Customer Service Representative **Division**:Erikson Music ***Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) ***Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to...


  • Montréal, Canada Talent 300 Full time

    Our client, the leaders in their field of pharmaceuticals is seeking a Customer Service Representative for a twelve-month contract. The Customer Service Representative is responsible to process and respond to all internal administrative requests and external purchase orders for accounts under his/her responsibility. The role delivers quality processes to...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...


  • Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...


  • Montréal, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Autolux MB Collision Inc.** **Montreal, Quebec** We are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Customer Service Representative**, you will play a key role in curating the service...


  • Montréal, Canada KECA INTERNATIONAL INC Full time

    Keca International Inc. is a commercial furniture manufacturer. It has been in business for over 20 years. We are looking for a **Bilingual Customer Service Representative** who is great at multitasking and is prepared for any challenge. - Experience 2+ years_ **Customer Service Rep**: - Reception (answer calls, greet clients, outlook managment)** **-...


  • Montréal, Canada AutoCanada Inc. Full time

    **Customer Service Representative - Autobody Collision Centre** **Collision Centre in the Greater Montreal Area** **Montreal, QC** - Are you seeking a career where you get to make the - **best use of your technical administrative expertise and expand your customer service experience**, work as an - **integral part of a dedicated team**, and gain...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: Customer Service Representative **Aon Choice** is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for...


  • Montréal, Canada BonLook Inc. Full time

    **Job Description**: **CUSTOMER SERVICE REPRESENTATIVE - PART TIME** **About BonLook** *** BonLook offers an innovative sales experience and stylish products with unwavering quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online,...


  • Montréal, Canada WeighPack Systems Inc Full time

    **Who we are**: We design and manufacture packaging machines and automation solutions for the food and pharmaceutical industries. We thrive with passionate people who love working in a fast-paced environment driven by commitments, results, and the continuous challenge to solve problems with regards to product development and manufacturing. Due to our complex...


  • Montréal, Canada Dusco Full time

    We are a growing door manufacturer located in the East End seeking a qualified and motivated customer service representative. Exciting opportunity to work with major retailers and gain first-hand experience in the e-commerce world. - Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to...


  • Montréal, Canada Hero Certified Burgers Full time

    The Role The role of Customer Service Representative involves dealing with inbound calls from customers, uncovering the issue and advising the customer on steps to resolve their problem. We are looking for focused, career driven individuals with passion and urge to deliver customer service. You will need to be able to communicate to a wide range of...