Customer Service Representative

6 months ago

Montréal, Canada Boutique La Vie En Rose Full time

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 4,600 employees and more than 287 stores across Canada and in 19 countries around the globe (100 stores).

Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Hybrid work from home schedule (head office);
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).

**For full-time employees**:

- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.

JOB PURPOSE
The incumbent must coordinate various activities such as correspondence, calls and complaints related to e-commerce and stores.
Work schedule
The incumbent must be available to work a full-time schedule (37.5 hours per week) evenings from noon to 8:30 p.m., Monday to Friday, and must also be available on weekends during the day from 8:30 a.m. to 5:00 p.m. or evenings from noon to 8:30 p.m., depending on needs.
- Our Customer Service Representatives must be passionate about selling and delivering an exceptional customer experience;
- Assist customers with online orders;
- Provide information on products and services;
- Handle customer complaints, questions and concerns regarding their shopping experience;
- Increase website conversion by assisting customers via online chat;
- Follow-up on online orders;
- Open investigations with our shipping partner for lost packages;
- Complete exchanges and returns online;
- Ensure validity of payments for promotional offers;
- Control the quality of site data, promotions and promotional offers;
- Maintain good communication between store operations, distribution center and customer service department;
- Perform merchandise transfers to complete orders.
- Perform any other duties as requested.

**REQUIREMENTS**:

- 1 to 3 years experience in customer service;
- Fluently bilingual in English and French, spoken and written (Customer support for the Canadian market);
- Retail experience;
- Good understanding of e-commerce operations;
- Excellent knowledge of Microsoft suite;
- Ability to work under mínimal supervision;
- Available to work evenings and weekends.

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