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Administrative / Customer Service Assistant

1 month ago

Montréal, Canada Jostens Full time

**JOB TITLE**:
Administrative / Customer Service Assistant

**JOB TYPE**:
Full Time - Onsite

**ABOUT YOU**:
This role provides a broad variety of administrative assistance and customer service support to Jostens Canadian teams.

**YOU HAVE**:

- **Technical skills.** Working level proficiency with MS Office Suite (Outlook, Word, Excel, Access, PowerPoint) is required.
- **Attention to detail. **Strong project management skills and ability to work with multiple priorities and deliver results in a timely fashion. Resourcefulness and ability to identify opportunities for efficiency.
- **Great communication skills.** Demonstrated focus and passion for delivering great customer experiences.
- **Outstanding team player mentality.** Ability to maintain professional presence and attitude, and display flexibility and enthusiasm, contributing where needed to help ensure team and department objectives are met. Ability to work a flexible schedule.
- **Organizational skills. **Demonstrated ability to learn quickly, multi-task.
- **Experience.** Customer Service experience. 3+ years’ experience as an administrative assistant or similar.
- **Education.** High school diploma or equivalent is required.
- **Preferred.** Relevant post-secondary education (e.g. AA or BA/BS in Business, BEd or related field) in progress or completed.

**YOU WILL**:

- **Monitor** incoming calls, messages and mail, handling responses as independently as possible.
- **Create, **maintain, update, and reconcile files and calendars to support the location.
- **Work** individually and as part of a team to carry out assignments and direction.
- **Prepare** various documents, reports, and/or presentations.
- **Manage** routine processes and correspondence, reports and research as needed.
- **Order** and maintain office supplies, forms, and business cards for the department. Order catering for meetings as needed.
- **Assist **with reconciliation of accounts.
- **Organize** and maintain the office.
- **Perform** various customer service duties, such as order entry, tracking and follow-up, assembling and shipping orders.
- **Prepare** orders for shipping and arrange shipment.

**ABOUT US**:
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

**AMERICANS WITH DISABILITIES ACT (ADA)**:
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.