Application Support Analyst

2 months ago

Edmonton, Canada Martin DeerlineMartin Motor Sports Full time

**Company: Martin Deerline & Martin Motor sports**

**Location: West Edmonton**

**Application Support Analyst**

**Opportunity to work with the latest in technology**

If you have 5+ years of experience in a relevant Application support role, extensive experience with configuration and customization on the Salesforce Platform, and advanced experience with developing and implementing projects utilizing Microsoft’s Power Platform, Martin Deerline/Martin Motor Sports (MMD Sales) is the perfect place for you At Martin Deerline/Martin Motor Sports (MMD Sales), you will be part of an energetic team where you can use the latest in technology to create solutions and projects that will bring our business to the next level

**The Company**

Martin Deerline and Martin Motor Sports (MMD Sales) is a family of businesses dedicated to providing superior service and quality products to our customers. We have a passion for adventure and a commitment to delivering the best possible customer experience. With 10 John Deere locations across Alberta and 5 Motor Sports locations across British Columbia, Alberta, and Saskatchewan, our team of highly experienced professionals are here to ensure that your needs are met with the utmost care. Whether it’s finding the perfect Deere tractor, or the perfect boat or powersport vehicle, our team is here to help you find the right product and provide you with superior support.

**The Role**

The Application Support Analyst works alongside all company departments and corporate teams to support business information systems across the organization. Activities encompass end user support, system administration, development and rollout of data analytics and reporting solutions, implementing automation and other continual improvement initiatives across the business.
- Salesforce Administration including (but not limited to): user setup, dashboards and reports, page layouts, record types, flows, custom settings, objects and fields.
- Lead the design and development of Microsoft Power Platform solutions.
- Manage and configure business analytic tools/reporting across the organization.
- Identify areas for optimization and adoption.
- Creating clear and effective documentation across multiple business units.
- Handle incoming support requests/incidents via a ticketing system and keep a high level of satisfaction from internal customers.
- Provide various methods of training to users via online sessions, pre-recorded and documented Standard Operating Procedures (SOP)

**Skills & Qualifications**
- 5+ years of experience in a relevant Application support role.
- Extensive experience with configuration and customization on the Salesforce Platform.
- Advanced experience with developing and implementing projects utilizing Microsoft’s Power Platform.
- Preference will be given to applicants with experience in CDK systems, Targit BI, Microsoft SharePoint Online, API integration.
- Experience leading discovery sessions with multiple stakeholders and defining business requirements.
- Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Committed to personal growth - sets specific, challenging and achievable goals. Develops and implements action plans to accomplish.
- Resourceful and entrepreneurial thinker who can work through and solve problems.
- Strong analytical and problem solving skills.
- Attention to detail and excellent communication skills, both written and verbal.
- Ability to work both independently and part of a team.

**Why Should You Apply?**
- You will love being a part of our Team
- Full benefits package (RSP, Life & Disability, Medical/Dental)
- On-going training.
- Employee discounts

**Interested?

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