application support analyst

2 months ago


Edmonton, Canada AutoCanada Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 3 years to less than 5 years
  • or equivalent experienceWork setting
  • Office buildingTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer serviceComputer and technology knowledge
  • Internet
  • Desktop applications
  • Software developmentTransportation/travel information
  • Willing to travelWork conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • SittingPersonal suitability
  • Excellent oral communication
  • Organized
  • Ability to multitask
  • Time managementScreening questions
  • Are you currently legally able to work in Canada?Health benefits
  • Dental plan
  • Health care planFinancial benefits
  • BonusSupport for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Does not require Canadian work experienceSupport for youths
  • Offers mentorship, coaching and/or networking opportunities for youthSupport for Veterans
  • Offers mentorship, coaching and/or networking opportunities for VeteransSupport for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers Support for mature workers
  • Applies hiring policies that discourage age discrimination


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