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Application Support Specialist

2 months ago

Edmonton, Alberta, Canada Cloudtrend Inc. Full time

Company Overview

Cloudtrend Inc. is a leading provider of career management services and opportunities for IT professionals. Our mission is to connect talented individuals with top companies and help them advance their careers.

Job Summary

We are seeking an experienced Application Help Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing front-line support to end-users and internal clients who require assistance with their applications.

Key Responsibilities

  • Provide technical support and assistance to end-users and internal clients via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to applications, hardware, and software.
  • Collaborate with internal stakeholders to ensure seamless communication and resolution of technical issues.
  • Develop and maintain knowledge of various applications, systems, and technologies.
  • Provide training and documentation to end-users and internal clients on application usage and best practices.

Requirements

  • Minimum 2 years of experience as an Application Help Desk Analyst or in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of Help Desk software and tools.

Desirable Qualifications

  • Experience with application development and maintenance.
  • Knowledge of Microsoft Office tool suites.
  • Experience working with web-based systems and various internet browsers.
  • Ability to learn quickly and adapt to new technologies.

What We Offer

Cloudtrend Inc. offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.