Application Support Analyst

7 months ago

Edmonton, Canada AutoCanada Inc. Full time

**Application Support Specialist, Dealerships**

**Why this is the Perfect Opportunity for You**

With 28 brands in 78 Dealerships, in two countries, AutoCanada is a 2008, 2013 and 2021 CADA Laureate Winner, a 2021 TSX30 Winner and currently holds 14 OEM Performance awards.

Culture at AutoCanada is everything Our culture is based on:

- Drive for Performance
- Trust & Transparency
- People Development
- Promoting from Within
- Accountability to Ourselves & to Each Other

**Who we are looking for**:
**Why you will love this job**:
We have an enthusiastic and highly effective team with no end to challenging and interesting work. Our company is a recognized national leader in business innovation and features in the top 30 best performing companies on the TSX. The company and our team are growing, and the expansionary mindset holds considerable potential for the right person.

**What you will do**
- Maintain documentation of support activities, including incident logs, resolutions, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing.
- Collaborate with software vendors and internal development teams to escalate and resolve complex issues and communicate updates to stakeholders.
- Ensure that IT service management & documentation systems are kept up to date.
- Propose recommendations and present to management and stakeholders on changes and improvements to the systems solution to optimize business process.
- Some travel may be involved.

**What you bring to the table**
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Minimum of 3 - 5 years working experience as an Application Support Specialist, technical Business Analyst, or similar role.
- Familiarity with ITIL best practices and incident management processes.
- Proficiency in scripting or programming languages (such as SQL, PowerShell, Python) for troubleshooting and automation.
- Excellent analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.
- Strong interpersonal and communication skills to interact with end-users, technical teams, and stakeholders at various levels.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality customer service.
- Self-starter capable of working individually and with a team in a fast-paced and highly dynamic environment.
- Familiarity supporting, maintaining and knowledge in Dealer Management Systems (DMS) and Accounting Systems considered an asset.
- Familiarity with automotive operations considered an asset.

For more information about AutoCanada, check out autocan.ca/, Instagram, Facebook.

To apply, please submit your resume and cover letter on the Careers portion of our website.

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