Fraud Investigator

2 months ago

Toronto, Canada Uplift Full time

Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners.

Our team is rapidly growing and comes from diverse backgrounds of leading technology and financial brands. Our HQ is in Sunnyvale, California with offices in Toronto, Ontario, New York, Reno, Nevada, and Guadalajara, Mexico.

Working at Uplift allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

**What you will do and achieve**:

- Investigate and analyze potential fraud cases in a timely manner and meet predetermined SLAs (productivity targets) and other quality standards
- Leverage appropriate and varying external and internal tools and techniques to dive deep into investigation issues using data (preferred but not required: SQL skill to pull data from raw sources)
- Contribute to special projects within the team from time to time to improve our processes
- Communicate effectively both in verbal and written form on all investigative matters
- Collaborate effectively with other members of the organization
- Maintain strict confidentiality

**Who you are**:

- Bachelor's Degree in Business Administration, Finance, or similar
- 1-2+ years work experience in fraud, preferably at a payments or financial industry
- Strong background on fraud in general and able to think critically
- Comfortable with case management tools and familiar with the workflows in general
- Comfortable leveraging internal raw data in your investigations in addition to external tools from fraud vendors
- Familiar with compliance requirements, especially around OFAC, AML/BSA, and SAR
- Excellent writing, communication, and problem-solving skills
- Ability to build relationships and collaborate with stakeholders
- Ability to think critically and come up with creative solutions
- Excellent organizational and time management skills

**Set yourself apart with**:

- Proven track record of successful fraud investigations
- Proficient in using case management systems in addition to vendor tools such as ThreatMetrix

**Life at Uplift**:

- ** Health Insurance and RRSP plan**: some plans cover 99-100% premiums for medical, dental, and vision insurance and a RRSP
- ** Work/Life Harmony**: Flexible, remote-first work culture. Uplift fosters a culture where employees can achieve both their professional and personal goals. This balance is especially true for our working parents
- ** Shared Success**: competitive salary and Pre-IPO stock options
- ** Health and Wellness Perks**:Uplift is proud to reimburse our employees for exercise, wellness products and activities as well as free counseling and coaching for physical, mental and emotional support
- ** Professional Development**:We are committed to the growth and development of all of our employees. Uplift invests in professional conferences, certifications, and training for employees who want to grow in their careers
- ** Pick-A-Perk**: money that can go towards something of your choosing within tuition reimbursement, student loan payment reimbursement, vacation savings account, charitable donations, or home office expenses

LI-Remote

LI-BC

We want you

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.

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