E-commerce Fraud Investigator

1 month ago

Toronto, Canada Uniqlo Canada Full time

**JOB TITLE**: E-Commerce Fraud Investigator

**REPORTS TO**:E-Commerce Fraud Manager

**LOCATION**: Toronto, Canada

**About UNIQLO**

UNIQLO is a brand of Fast Retailing Co. (FR), a leading global Japanese retail holding company that designs, manufactures and sells clothing under five brands: GU, Theory, COMPTOIR DES COTONNIERS, PRINCESSE TAM.TAM, J Brand, and UNIQLO. UNIQLO Canada opened its first store in September 2016 at CF Toronto Eaton Centre. The first store on the West Coast opened in the Greater Vancouver Area in October 2017 at Metropolis at Metrotown.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, performance driven individual who welcomes new challenges, has a drive for success, and embraces the responsibility of leadership—then you belong at UNIQLO

**Position Overview**:
The E-Commerce Fraud Investigator is directly responsible for analyzing fraud trends, decisioning high risk transactions, verifying orders, and working with law enforcement. This role will evaluate e-commerce data, monitor online trends, identify e-com fraud, and resolve on-line investigations to minimize chargebacks as well as internal and external theft. After identification of suspicious activity & trends, they will make rule recommendations based on the data or complete to resolution. This role provides input to customer service for the resolution on customers’ online issues as needed.

**Responsibilities**:

- Understand and utilize E-commerce, Loss Prevention systems, and company platforms for accurate reporting and analysis to drive reduction of company loss
- Protect company assets by analyzing data from multiple company resources, identifying trends negatively impacting the company
- Utilize company information to successfully defend company chargebacks
- Compile and analyze statistics for various areas of the business. Maintain and enhance reporting system to track cases and trends. Ensure proper reporting, record keeping and retention of evidence
- Support the Customer Service team with requests for detailed investigational data
- Maintain professional liaison with law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions
- Researching potential online retail services for resale of Uniqlo merchandise (Amazon, eBay, and Craigslist)
- Recommend operational, procedural, and system changes to minimize or reduce fraud issues
- Complete other projects and assignments as assigned by the Director of Loss Prevention

**Job Qualifications**:

- Bachelor's degree preferred
- Experience of at least 2-3 years in the E-commerce Fraud field
- Proficient in Microsoft Office (including, Excel, Power Point, Word, Outlook)
- Experience with E-commerce payment platforms and reporting systems
- Strong analytical, interpersonal, and organizational skills
- High degree of self-motivation and ability to work independently
- Ability to work under pressure in a demanding environment
- Ability to safeguard sensitive or confidential information is also necessary.

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