Supervisor, Fraud

5 months ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Supervisor, Fraud. Could It Be You?
The Fraud team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group to mitigate fraud and reputational risks while also helping Canadians become much more financially successful and secure.

The Supervisor of the Fraud team is responsible for leading a team to detect, manage, respond, and oversee alerts, cases, and incidents of external fraud against Questrade and its clients. The Supervisor will also promote thorough investigations and operational excellence within the department.

What’s it like working as a Supervisor, Fraud at Questrade?
Reporting to the Senior Manager, Fraud Operations, this role is responsible for ensuring fraud is managed at Questrade Financial Group.

Need more details? Keep reading
**In this role, responsibilities include but are not limited to**:

- Promote operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
- Develop and lead a team of Fraud Investigators/Analysts and execute with speed and impact through all aspects of fraud investigations.
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
- Educate & provide advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
- Maintain awareness of industry and regulatory developments.
- Review, edit, and approve comprehensive investigative reports as per internal and regulatory guidelines.
- Advise Senior Management of solutions, fraud issues, significant control weaknesses or deficiencies and trends identified during investigations.
- Supports investigations against people or property of Questrade Financial Group of Companies.
- Partner with internal & external stakeholders, as well as industry peers on best practices and trends as needed.
- Ensure proper training of all aspects of fraud investigations internally on the team, in addition to across Questrade Financial Group.
- Develop KPIs to track team performance, losses and other indicators.
- Serve as a point of contact for internal teams for questions related to fraud losses.
- Oversee tracking and monitoring, to enable identification and response of fraud trends.
- Help to develop and maintain playbooks in response to fraud incidents, and engage with business partners to scope and design holistic responses to fraud incidents, and work with partners to implement plans.
- Design alert workflows as required and ensure adherence to all SLAs within team functions.

So are YOU our next Supervisor, Fraud? You are if you
- Recent fraud prevention experience in an OSFI/IIROC regulated FI.
- Excellent conceptual, investigative and critical thinking skills.
- Experience analyzing and conducting root cause analysis to solve complex or ambiguous business problems.
- 3+ years of experience in fraud operations, investigations, and risk management in financial services.
- Strong understanding of the overall fraud lifecycle.
- Solid understanding of trade-off between fraud mitigation and customer experience in the financial sector.
- Proven record in working closely with leaders across lines of business, influencing and collaboration in cross-functional teams.
- Strong presentation and facilitation skills and strong interpersonal and leadership skills.
- Bachelor’s degree in business, related field or equivalent experience; Masters degree an advantage.
- Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS) is a strong asset.
- SQL and Power BI experience preferred.
- Sound analytica

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