Resource Manager, Corporate Services

6 months ago

Regina, Canada MNP Full time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Corporate Services team as a Resource Manager. This diverse team of professionals directly contributes to the success of the firm by supporting internal and external clients. As a trusted advisor, you’ll ensure the efficient and effective operation of our business.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

**Responsibilities**:

- Analyze and recommend staffing decisions based on engagement risk, skills, timing, continuity, and geographic considerations
- Maximize utilization by identifying imbalances and negotiating and reallocating resources amongst Corporate Service Administrators firm wide
- Assist with reporting including utilization performance, forecasts, and capacity management on a weekly/monthly basis to ensure deadlines are met
- Contribute to the development of new ideas and approaches to improve work processes, including identifying and implementing tools, workflows, and systems to streamline new or existing practices
- Manage team member conflicts with all relevant parties, providing resolution recommendations and escalating issues, as appropriate
- Actively support performance management initiatives and learning and development planning
- Ensure Corporate Services Administrators & Leads are trained on incoming processes and procedures, including new technologies, ensuring compliance and adoption through effective change management protocols
- Enter, review, and maintain client account and contact information in the Client Relationship Management (CRM) platform
- Monitor compliance to firm practices and procedures internally
- Coordinate with internal and external counsel, where necessary
- Execute Corporate Services in accordance with MNP’s precise processes, corresponding with clients, partners, and other stakeholders to gather required information and report on results
- Update existing process documents and create new process documents as required

**Skills and Experience**:

- Bachelor’s degree in business, project management, human resources, psychology, or other related field; equivalent work experience will also be considered
- 3 to 4 years of experience in a professional setting
- Professional services and/or consulting firm experience is considered an asset
- Ability to mentor and manage team members towards professional and personal development
- Prior experience developing initiatives, processes, policies, FAQs, etc. is considered an asset

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

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