Customer Service Representative

5 months ago

Toronto, Canada Tire Discounter Group Inc. Full time

**Tire Discounter Group (TDG)** is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72 Independent retail stores under the TDG banner known as our Dealer Network, throughout Ontario. From humble beginnings, Tire Discounter Group has never wavered from the core values of providing quality products, great value, and exceptional service.

**Requirements**:

- 1-2 years of experience in a call center environment
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse client pool
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel and Outlook
- Proven data entry and typing skills
- Strong work ethic and positive team attitude

**Job Duties**:

- Receives and manages calls from customers regarding TDG’s product line in a call center environment
- Record and update customer information, in and out calls, follow up, track next actions in system
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Communicates with customers in a professional manner on a one-on-one basis to identify and asses customer needs, to promote and maintain customer satisfaction
- Proactively ensure customer’s demands and satisfactions are met or exceeded
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Open new customer accounts by recording account information. Maintains customer records by updating account information.
- Generate sales leads when possible and report to Business Development Managers
- Liaison between all internal functions including BDM’s and credit department to ensure cohesive and optimal performance
- Ensure Business Development Managers are informed of all unresolved complaints/inquiries
- Meet personal/customer service team targets and call handling quotas

TDG strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all of its team members.

TDG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodations, please notify us and we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
All COVID-19 precautions are in place at TDG

Ability to commute/relocate:

- Toronto, ON M8Z 5L6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M8Z 5L6

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