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Front Desk Agent

1 month ago

Richmond, Canada Tian Yi Health center Full time

**Position 1: Front Desk Agent**

**Responsibilities**:

- Greet and assist clients as they arrive, ensuring a positive first impression.
- Handle phone calls, appointments, and inquiries efficiently with professionalism and excellent phone etiquette.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Schedule appointments and manage calendars efficiently.
- Process client payments and maintain accurate records.
- Handle administrative duties such as filing, proofreading documents, and managing office supplies.
- Assist with bookkeeping tasks using QuickBooks when necessary.
- Maintain confidentiality of sensitive information in a medical environment.
- Collaborate with team members to ensure seamless operations and excellent customer service.

**Requirements**:

- **Language Skills**: Proficient in English (second native/CBC), Mandarin, and Cantonese.
- **Personal Qualities**: Friendly, enthusiastic, and approachable with excellent communication skills.
- **Sales Skills**: Ability to promote and upsell services and products.
- **Other**: Strong ability to manage stress and provide excellent customer service under pressure.
- Experience with QuickBooks is a plus.
- Familiarity with medical or dental office procedures is preferred but not required.
- Strong organizational skills and ability to multitask in a fast-paced environment.

**Why Join Us?**
- Competitive salary and benefits.
- A supportive and professional work environment.
- Opportunity to contribute to a growing and respected TCM clinic.
- Training and development opportunities to enhance your career.

**Job Types**: Full-time, Part-time

Pay: From $17.40 per hour

Expected hours: No more than 45 per week

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person