Csr/office Administrator

3 months ago


Greater Sudbury, Canada Borts HVAC Full time

**Customer Service Representative/Office Administrator - Borts HVAC**

Join **Borts HVAC**, a growing company, where your skills in customer service and office administration will help drive our success

**Position Overview**: We are looking for an organized and customer-focused **Customer Service Representative/Office Administrator** to manage day-to-day office operations and provide exceptional service to our clients. If you are detail-oriented, a great communicator, and enjoy working in a dynamic environment, this role is for you

**Responsibilities**:

- Answer and direct phone calls in a friendly and professional manner
- Schedule service appointments and manage the technician calendar
- Handle customer inquiries, providing excellent service and resolving issues
- Assist with billing, invoicing, and maintaining accurate records
- Support office operations including filing, data entry, and inventory management
- Coordinate communication between technicians, customers, and management
- Help manage social media updates and online customer reviews (optional)

**Requirements**:

- Previous experience in customer service and/or office administration
- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multi-task and prioritize in a fast-paced environment
- Proficiency with office software (Microsoft Office, Google Workspace, etc.)
- HVAC industry experience is an asset, but not required

**What We Offer**:

- Competitive pay based on experience
- A positive, team-oriented work environment
- Opportunities for growth and development within the company
- Paid training and support to help you succeed

If you're passionate about customer service, highly organized, and ready to make an impact, we want to hear from you

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sudbury, ON P3C 4S2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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