Office Administrator/receptionist

4 days ago

North York, Canada Connectability Full time

**Who is Connectability?**

Connectability is a rapidly growing provider of Managed IT Services and IT Consulting Services located in central Toronto. Our team has been delivering industry-leading IT Services, Cybersecurity Services, and data backup solutions to clients across the GTA for almost 24 years.

**Who do we work with?**

We deliver class-leading IT support to a broad variety of top-tier businesses and other organizations across the GTA, and occasionally across Canada. Our clients operate in a wide range of industries, including: finance, software development, digital media, real estate, manufacturing, distribution, retail and more.

**Who are we looking for**:
We are looking to add a team member who is personable, with great communication skills, and the ability to adapt within a dynamic Team environment. You will also be working closely with management as well as the technical, marketing and sales team. All tasks are to be performed either at our office located near Dufferin and Lawrence in Toronto, ON.

Your work schedule will be Monday-Friday, as this is a full-time position.

These values form the basis for hiring, firing, and promotions within our team. These are central to everything we do. If you do not strongly embody these characteristics, please do not apply.
- Customer focused: You take a can-do attitude to solving our customers problems.
- Respect & Empathy: We treat all our stakeholders with respect because every person deserves to be treated with care.
- Problem solving: This requires flexibility and a can-do attitude (see above). This is how we turn our customers into loyal, raving fans.
- Self-improvement: We are always looking for ways to upgrade our abilities.
- Professional, Dependable & Accountable: Dressing appropriately, showing up on time, communicating clearly with all stakeholders, and making and keeping commitments. No excuses.

**Job Description**:
The Office Administrator / Receptionist will be responsible for day-to-day office management and will report to the Operations Manager. You will also work closely with other teams within Connectability.

**Duties and Responsibilities**:
These duties will include, but are not limited to the following:

- Responsible for answering & managing phone calls and passing of messages to the appropriate individuals.
- Maintain files for Clients, vendors and employees.
- Assist/facilitate requests from employees regarding miscellaneous items such as office supplies, cell phone issues, and queries.
- Assist/facilitate requests from Management. These might include: selling items online, gathering information from a vendor, communicating with a client, picking up supplies, or running various errands.
- Process incoming and outgoing mail.
- Manage shipping and receiving of deliveries at the office.
- Conduct Quality Assurance client calls daily to ensure that services are being delivered as expected. Provide a daily report of these discussions to vCIO & Operations Manager (OM).
- Report any technical service issues to the vCIO for resolution. Provide information on the severity of the issue. Escalate urgent requests.
- Responsible for creating tickets from phone calls. OM and vCIO to dispatch.
- Work with billing department to send out Monthly Technician Time invoices.
- Updating clients on changes to our services & communicating status updates.
- Work with billing department to update/code invoice information.
- Follow up with clients on billing related concerns
- Follow up on issues raised by the Management Team
- Perform any other duties assigned

**Essential Requirements**:
Technology, Equipment or Tools
- Familiarity with general office equipment including computers, phone system, and fax machine.
- Intermediate knowledge of Microsoft Office Suite
- Training will be provided for specialized software tools used by the company

**Interpersonal Skills**:

- Must be comfortable working in a team and individually
- Must have a can-do attitude
- Must be respectful and empathetic to colleagues and customers
- Must be dedicated to continual improvement
- Must be dependable, and accountable
- Must be a strong problem solver
- Must be well organized
- Must be willing to conform to company standards
- Must be able to handle stressful situations in a congenial manner
- Must have great people skills - this is a client facing role
- Must establish and maintain working relationships with clients and coworkers
- Must have strong verbal and written communication skills

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit while using hands to use a computer or other technologies. The employee frequently is requir

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