Contact Centre Representative

3 weeks ago

City Centre, Canada TD Bank Full time

Work Location:
London, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
**Job Description**:

- Department Overview- Supporting and helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.- Job Details- What You’ll Do- As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.- As a valued member of our Contact Centre Team, you will:- Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.Job Requirements- What You Need to Succeed- We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.-
- High School Diploma or equivalent
- If role is Bilingual - please manually add Bilingual (French & English)
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.Language Requirement- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.- Additional Information- We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.- Colleague Development- If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.- Training & Onboarding- We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.- Interview Process-
NOC: 14201- Banking, insurance and other financial clerks (NOC)Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your ca

  • Analyste D’affaires

    1 week ago

    Quebec City, Canada Promutuel Full time

    **Être au cœur de ce que vous faites le mieux** En plus d’offrir des défis stimulants, nous vous offrons de libérer votre véritable potentiel tout en évoluant dans un milieu de travail dynamique et authentique, où règne un esprit d’équipe hors du commun. Nous nous distinguons par notre approche humaine, autant à l’égard de notre personnel...

  • Chef(Fe) D'équipe Centre Contact Employés

    2 weeks ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    **Employeur**: iA Groupe financier - **Bureau**: 1080, Grande Allée Ouest - **Principal lieu de travail**: Québec, Québec - **Autre(s) lieu(x) de travail possible(s)**: Montreal, Québec - **Domaines d'activité**: Service à la clientèle et soutien administratif - **Numéro du poste**: JR10020029 - **Type d'emploi**: Emploi permanent - **Postulez avant...

  • Planificateur(Trice), Centre Contact Clients Et

    3 weeks ago

    Quebec City, Canada iA Groupe financier iA Financial Group Full time

    **Employeur**: iA Groupe financier - **Bureau**: 1080, Grande Allée Ouest - **Principal lieu de travail**: Québec, Québec - **Autre(s) lieu(x) de travail possible(s)**: Toronto, Ontario; Montreal, Québec - **Domaines d'activité**: Service à la clientèle et soutien administratif - **Numéro du poste**: JR10019760 - **Type d'emploi**: Emploi permanent -...

  • Contact Center Representative

    1 week ago

    Quebec City, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    2 weeks ago

    Nairn Centre, Ontario, Canada McDougal Energy, Jeremys Country Kitchen Full time

    ABOUT THE OPPORTUNITY: McDougall Energy is looking for a high energy, results focused individual as a Customer Service Representative at our Nairn Centre Jeremy's Truck Stop & Country Restaurant and Esso Retail & Cardlock Fueling Station located in Nairn Centre, ON.Reporting to the Site Manager, this position is responsible for:• Providing prompt,...

  • Guest Experience Centre Consultant

    4 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Admissions Centre Secretary #10660

    1 month ago

    Quebec City, Canada Commission scolaire Central Québec Central Québec School Board Full time

    Joining Eastern Quebec Learning Centre means seizing the opportunity to be part of a team dedicated to learning, inclusiveness, success and social, personal, academic and professional development. We're looking for a motivated, proactive and reliable admissions person to represent well our educational community during initial contacts with students and their...

  • Admissions Centre Secretary #10660

    4 weeks ago

    Quebec City, Canada Commission scolaire Central Québec Central Québec School Board Full time

    Joining Eastern Quebec Learning Centre means seizing the opportunity to be part of a team dedicated to learning, inclusiveness, success and social, personal, academic and professional development. We're looking for a motivated, proactive and reliable admissions person to represent well our educational community during initial contacts with students and their...

  • Bilingual Guest Experience Centre Consultant

    4 weeks ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • BILINGUE ANALYSTE, CENTRE DE CONTACT CLIENT – Temporaire contrat de 12 mois

    4 weeks ago

    Québec City, Canada BDC Full time

    Viens faire banque à part. Choisir BDC comme employeur , c’est évoluer dans un milieu de travail sain, inclusif, riche de compétences et qui met de l'avant les meilleures conditions pour rassembler des équipes uniques où le pouvoir d'agir est réel. C’est aussi être au centre de projets économiques et financiers ambitieux afin de voir plus...

  • Le représentant des ventes de district Télé-Contact

    1 month ago

    Quebec City, Canada Stellantis Full time

    Job Description FCA Canada Inc. croit que nos clients et nos concessionnaires méritent les meilleurs programmes et stratégies de soutien possibles et, à ce titre, recherchent un joueur d'équipe innovant et ambitieux qui partage notre dévouement à la qualité, à l'excellence client, au service et au succès. Le représentant des ventes de...

  • Assistant Call Centre Supervisor

    7 days ago

    City of Langley, Canada AccuSource Communications LP Full time

    A new and exciting opportunity exists at AccuSource Communications LP, a division of Mainroad Group, for an Assistant Call Centre Supervisor. This is a full-time role based out of our office in Port Kells, Langley, B.C and will report to the Supervisor. In this position, you will be responsible for overseeing the daily operations of our call centre and...

  • Assistant Call Centre Supervisor

    1 week ago

    City of Langley, Canada AccuSource Communications LP Full time

    A new and exciting opportunity exists at AccuSource Communications LP, a division of Mainroad Group, for an Assistant Call Centre Supervisor. This is a full-time role based out of our office in Port Kells, Langley, B.C and will report to the Supervisor. In this position, you will be responsible for overseeing the daily operations of our call centre and...

  • Talent Acquisition Manager

    1 week ago

    Québec City, Canada IGT Solutions Full time

    Talent Acquisition Manager (BPO/ Contact Center) - QuebecIGT Solutions is looking for Talent Acquisition Manager (BPO/Contact Centre), this role will be responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates. Manager - Talent Acquisition will also be responsible for stakeholder management & process...

  • Banking Centre Leader

    1 month ago

    Labrador City, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...

  • Banking Centre Leader

    3 weeks ago

    Labrador City, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...

  • Banking Centre Leader

    1 month ago

    Labrador City, Canada Canadian Imperial Bank of Commerce Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are...

  • Bilingual Associate, Virtual Connect

    1 month ago

    Quebec City, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Additional Job Description **Language requirements for the role**: French and English **Schedule**: This position operates between the hours of 6:30AM and 12:00AM, 7 days a week, including days, evenings, weekends and statutory holidays. Associates are scheduled for 37.5 hours per week and should be...

  • Account Representative

    3 weeks ago

    Quebec City, Canada DHL Full time

    **Position**:Account Representative** **RCS**:M** What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment - to our...

  • Customer Service Representative, Scotia iTRADE

    2 weeks ago

    Quebec City, Canada EightSix Network Full time

    Job Description Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. “Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely...