Guest Experience Centre Consultant

4 days ago

Quebec City, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a Guest Experience Centre Consultant**

**to join our Guest Services team**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
** Guest Service Representative** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The
**Guest Service Representative **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Experience Centre Consultant

    6 months ago

    Quebec City, Canada Recipe Unlimited Corporation Full time

    **RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Guest Experience Representative

    7 months ago

    Quebec City, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Guest Services Agent

    6 months ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 24077230 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Supervisor

    7 months ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 24011751 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Attendant, Hotel Guest Services

    21 hours ago

    Quebec City, Canada Hôtels Alt Full time

    Education: No degree, certificate or diploma - Experience: 1 to less than 7 months **Work site environment**: - Air conditioned **Tasks**: - Assist passengers as required - Address customers' complaints or concerns - Assist clients/guests with special needs - Attend to group arrivals and departures - Handle luggage for hotel guests - Provide information...

  • Educateur Spécialisé

    2 months ago

    Quebec City, Canada Le Centre Bonne Entente Full time

    **LE CENTRE BONNE ENTENTE** Nous sommes à la recherche d'un éducateur spécialisé (e) pour compléter notre superbe équipe. Nous offrons des activités de loisirs aux personnes âgées et personnes ayant des troubles neuro-cognitifs. **COMPÉTENCES** - Diplôme complété en technicien en éducation spécialisé; - Experience avec les personnes...

  • Guest Attendant

    7 months ago

    Quebec City, Canada Chartwell Full time

    The Care Aide is responsible for assisting residents with the activities of daily living in a safe and caring manner. As a member of the nursing team, they support and encourage the residents to build self-esteem, promote independence and protect their rights to autonomy and dignity. **If you**: - Love seniors who have life experience and stories to tell -...

  • Copy & Print Centre Consultant (Neufchatel)

    2 days ago

    Quebec City, Canada Bureau en Gros Full time

    : 1226058 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Customer Care Consultant

    3 weeks ago

    Quebec City, Canada Fisher & Paykel Appliances Full time

    The Role Le Rôle Fisher & Paykel a pour mission d'être la première marque d'appareils électroménagers haut de gamme au monde. L'un des éléments clés pour y parvenir est de procurer une expérience client de premier ordre. Tous les consultants du service à la clientèle du centre d'assistance global sont fiers d'offrir une expérience de service...

  • Waitstaff, Centre Videotron

    7 months ago

    Quebec City, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Manager, Business Centre

    7 months ago

    Quebec City, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Réceptionniste - Service Client

    3 months ago

    Quebec City, Canada Centre vétérinaire Daubigny Full time

    Nous sommes présentement à la recherche d’un(e) réceptionniste pour se joindre à notre équipe. Vous contribuerez au succès du service vétérinaire offert au Centre vétérinaire Daubigny en assurant un service hors pair à notre clientèle à la réception de notre Centre d'urgence! **APTITUDES ET CRITÈRES RECHERCHÉS** - Autonomie,...

  • Réceptionniste - Service à La Clientèle

    7 months ago

    Quebec City, Canada Centre vétérinaire Daubigny Full time

    Nous sommes présentement à la recherche d’un(e) Réceptionniste pour se joindre à notre équipe. Vous contribuerez au succès du service vétérinaire offert au Centre vétérinaire Daubigny en assurant un service hors pair à notre clientèle à la réception de notre Centre d'urgence! **APTITUDES ET CRITÈRES RECHERCHÉS** - Autonomie,...

  • Bilingual Quality Assurance Consultant

    2 weeks ago

    Quebec City, Canada Manulife Full time

    **Opportunity**: This person will be a player/coach who is responsible for improving the overall quality of education and guidance-based services while also serving as the senior-most TS/PPRC Specialist’s coach. The QA Consultant splits their time between the development and delivery of skill-based training, quality assurance (call audit) and coaching with...

  • Guest Experience Representative, Lead Hand

    6 months ago

    Quebec City, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Réceptionniste - Service à La Clientèle

    6 months ago

    Quebec City, Canada Centre vétérinaire Daubigny Full time

    Nous sommes présentement à la recherche d’un(e) Réceptionniste pour se joindre à notre équipe. Vous contribuerez au succès du service vétérinaire offert au Centre vétérinaire Daubigny en assurant un service hors pair à notre clientèle à la réception de notre Centre d'urgence! **APTITUDES ET CRITÈRES RECHERCHÉS** - Autonomie,...

  • Préposé(E) à L'entretien Ménager

    3 months ago

    Quebec City, Canada Centre vétérinaire Daubigny Full time

    **Lieu de l'emploi** **Centre vétérinaire Daubigny** **3405, boulevard Wilfrid-Hamel** **Québec (Québec) G1P 2J3** **Préposé(e) à l'entretien ménager - horaire de jour (6h à 14h)** Le Centre Vétérinaire Daubigny est composé d’une équipe multidisciplinaire de personnel de soutien, de techniciens en santé animale, de vétérinaires au...

  • Guest Service Supervisor

    6 months ago

    Quebec City, Canada Château Bonne Entente Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Work setting**: - Hotel, motel, resort **Tasks**: - Assist clients/guests with special needs - Co-ordinate, assign and review work - Establish work schedules and procedures and co-ordinate activities with other work units or departments - Hire and train staff in job duties, safety...

  • Cuisinier-ère, Cuisine Principale

    7 months ago

    Quebec City, Canada Centre Videotron Full time

    Description de l'entreprise Le Centre Vidéotron c’est 65 037 m2 de superficie permettant la réalisation d’événements d’envergure locale et internationale dans le domaine du sport et du divertissement et où se joignent plus de 30 corps de métier afin d’offrir aux spectateur-trices la meilleure expérience qui soit. Joins-toi à nous et deviens...

  • Manutentionnaire

    6 months ago

    Quebec City, Canada Centre Videotron Full time

    Description de l'entreprise Le Centre Vidéotron c’est 65 037 m2 de superficie qui met de l’avant le sport et le divertissement et où se rejoigne plus de 30 corps de métier afin d’offrir aux spectateurs.trices la meilleure expérience qui soit. Nous sommes toujours à la recherche de nouveaux talents pour se joindre à notre équipe de gens...