Account Representative

6 months ago

Quebec City, Canada DHL Full time

**Position**:Account Representative**

**RCS**:M**

What makes DHL great? Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Enjoy the flexibility, innovation and fun we encourage and promote in our work environment. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

**Start YOUR career with DHL today...**

DHL Express currently has an opening for an **Account Representative **in** Quebec city, QC.**

**DUTIES AND RESPONSIBILITIES**:

- Initiate and maintain scheduled contact with assigned Customers at multiple contact levels
- Analysis of Customer needs & activity using more complex sales/service solutions and service agreements.
- Target and secure strategic international business.
- Facilitate annual, or as needed, rate increases.
- Achieve established sales targets.
- Identify and secure automated shipping system opportunities at customer sites. Develop, present & negotiate proposals/quotes.
- Ensure appropriate width & depth of relationship within customer organization.
- Maintain comprehensive customer profiles.
- Act as the liaison between customer and company resources. Engage appropriate personnel as required.
- Update management on competitive activity.
- Complete sales reports for Management

Poste **:Représentant de Comptes**

RCS : M

Qu'est-ce qui fait la force de DHL ? Nos collaborateurs Nous savons que les contributions individuelles de chaque employé font de nous la première entreprise de livraison express et de logistique au monde.

DHL Express s'engage à maintenir un environnement qui permet à chaque membre de l'équipe d'avoir le plus grand impact possible sur notre activité. Notre culture d'entreprise repose sur l'engagement personnel - envers notre entreprise, envers les autres et envers nos communautés mondiales. DHL s'engage à être un endroit où il fait bon travailler. En plus d'une rémunération compétitive, nos employés bénéficient d'une gamme de programmes, de services et d'avantages qui leur apportent le meilleur dans leur vie personnelle.

**Commencez VOTRE carrière chez DHL dès aujourd'hui...**

DHL Express est actuellement à la recherche d'un **représentant de comptes** dans **la ville de Quebec**, QC**.

**Comment contribuerez-vous au succès de DHL ?**
- Vous êtes en charge de la mise en place et du maintien d'un contact planifié avec les clients assignés à plusieurs niveaux de contact.
- Analyse des besoins et de l'activité des clients en utilisant des solutions de vente/service plus complexes et des accords de service.
- Cibler et sécuriser les affaires internationales stratégiques.
- Faciliter les augmentations de tarifs annuelles, ou selon les besoins.
- Atteindre les objectifs de vente fixés.
- Identifier et sécuriser les opportunités de systèmes d'expédition automatisés sur les sites des clients. Élaborer, présenter et négocier des propositions/devis.
- Veiller à ce que les relations avec les clients soient suffisamment étendues et approfondies.
- Tenir à jour les profils complets des clients.
- Assurer la liaison entre le client et les ressources de l'entreprise. Engager le personnel approprié en fonction des besoins.
- Informer la direction de l'activité concurrentielle.
- Remplir des rapports de vente pour la direction.

**REQUIRED SKILLS AND KNOWLEDGE**:

- Achieve established sales revenue and shipment targets.
- Customer margins, volumes and suppressions managed in compliance with Company standards.
- Meet pre-established performance standards

**Do you have what it takes?**
- 2-4 years of B2B sales experience with a proven track record of success
- Demonstrated ability to infiltrate senior customer levels and represent value.
- Excellent interpersonal communication & probing skills, high aptitude and initiative for follow-up.
- Customer service orientation.
- Strong business, courier and/or supply chain management knowledge.
- Demonstrated drive, persistence & initiative.
- Strong negotiation and presentation skills
- Implemented measurements & strategies to attain goals

**All applicants are required to pass interviews and a criminal background check in order to qualify for the position.**

**We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who **represent the broad diversity of the Canadian workforce.**

**COMPÉTENCES ET CONNAISSANCES REQUISES**:

- Atteindre les objectifs fixés en matière de chiffre d'affaires et d'expédition.
- Gestion des marges, des volumes et des suppressions des clients conformément aux normes de l'entreprise.
- Respecter les normes de performance préétablies

**Avez-vous ce qu'il faut ?**
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