Temporary Full Time Front Desk Attendant

3 days ago

Thunder Bay, Canada The Salvation Army Full time

The Front Desk Attendant position is responsible for being the first point of contact for the Journey to Life Centre. The incumbent will greet and direct all residents and the public to best meet their needs and exhibit excellence in service. Our Journey to Life Centre is currently recruiting the following positions at our Front Desk:
**KEY RESPONSIBILITIES**:

- Reports directly to the Director of Program Services or designate. Accepts leadership and direction from management, Front Desk Attendants and Caseworkers.
- Monitor the activities of clients and maintain availability for personal, practical, and moral support.
Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
- Assist with medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; assist with making medication available to clients at specific times.
- Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forwarded appropriately.
- Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
- Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
- Assist with maintaining the safety of the clients and the facility.
- Complete the required security checks for both interior and exterior of the facility.
- Complete required bed checks for Corrections and Services Canada (CSC).
- Answer the telephone and transfer calls in a professional manner and relay all messages.
- Ensure that all client registry information is current and accurate.
- Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
- Follow all associated policies related to the handling of client mail and laundry.
- Ensure the lockup and clothing room is maintained and cleaned daily.
- Work collaboratively with the Program Caseworker team regarding client matters and service delivery.
- Perform other position related duties as required.

**WORKING CONDITIONS**:

- This is a temporary full-time position.
- Shift flexibility required: days, evenings, nights, and weekends.
- Normal Working Hours: Monday to Friday, 3:30 p.m. - 11:30 p.m. and includes a half hour unpaid meal break.
- Required to wear a name tag supplied by employer when on duty.
- Normal Location of work is: 545 North Cumberland Street, Thunder Bay.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of High School
- Degree or diploma in progress in the social services field or administration is an asset.
- Have current First Aid/CPR Certification or willingness to obtain.
- Immunization for Hepatitis B and Vaccination against Tuberculosis.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of three (3) months of prior related experience.
- Experience with front line work in a social services setting is preferred.
- Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail.

**SKILLS AND CAPABILITIES**:

- Be able to lift/move up to 40 pounds as required.
- Ability to climb stairs frequently.
- Pleasant and courteous disposition with the ability to work well with others.
- Ability to work independently and in a team environment.
- Ability to communicate information/data clearly and accurately.
- Ability to work under stressful circumstances.
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required.
- Represent the organization in a professional and engaging manner.
- Participate in regular supervision and performance reviews/evaluations as required.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Participate in ongoing professional development and training.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
- Clearance through the Enhanced Reliability Screening through Corrections Canada is required.
- May require screening through The Salvation Army Abuse Registry.
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise

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