Ba - Mobile & Digital Banking Channels

6 months ago

Toronto, Canada Wipro Limited Full time

Overview:
**About Wipro**:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- ** A PROUD HISTORY OF OVER 75 YEARS**:

- ** FY22 REVENUE 10.4 BN USD**:

- ** WE’RE PRESENT IN 66 COUNTRIES**:

- ** OVER 1,400 ACTIVE GLOBAL CLIENTS**

**Role**: BA - Mobile & Digital Banking Channels

**Role Description**:
As a mobile and digital banking channels business analyst you will be responsible for conceptualizing and shaping requirements and implement the processes and technologies involved in the digital banking domain areas. You will be responsible for interfacing with clients for leading requirement management efforts in the capacity of a domain SME. You will closely and collaboratively work with both our customers and the engineering, architecture, and design teams to help complete requirement journeys from conceptualization till fulfillment. As the digital channels SME for a project, you will guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners should see you as a trusted consultant. You must possess excellent written and oral communication skills and carry the ability to interface with and coordinate activities of senior executives across the firm, operations teams, technology partners, and program managers.

**Role**
- As a Digital Banking and Channels Business Analyst you will serves as a liaison between the Digital Product Owner, Front Office/Other department SMEs on the business side and IT Application development teams on the technology side lead to lead and drive requirement management efforts.
- The primary responsibility of your role will be to analyze business and functional requirements for multiple digital projects across Online and Mobile Channels
- Act a digital channels SME you will liaison between Fintech vendor business partners, development teams and customers and the development teams to provide resolution of complex or significant Digital Banking solution validation issues.
- Participate in User Acceptance Testing, Customer Acceptance Testing and Post Implementation Validation; provide post-implementation support for new initiatives, upgrades and projects.
- Create, review, analyze. own and maintain detailed requirement artifacts /documentation for use internally and externally, such as User Stories, Use Cases, BRD, FSD, Interface Documents workflow diagrams for custom processes.

**Key Skills**

As a Cross-Functional Business Analyst on the implementation of key business and technology change initiatives within the Digital banking domains, this role would require for the below skills:

- Mandatory Skills**:Banking - Online/Mobile Banking and Digital Channels**:

- Should have advanced experience on **Omni Channel Solution knowledge** at a Retail and/or Corporate Banking environment with relevant industry/functional knowledge.
- Should have worked in various Omni-channel platforms like **Mobile Banking**, **CRM,** **Mobile **Internet, Payments, Payment Innovation/New Channels**, ATM and Kiosk solution among others.
- Should have experience of working in medium to large scale **Digital Transformation** programs.
- Should have basic understanding Agile philosophy.
- Should have basic understanding of Design Principles
- Should have basic understanding of Digital Banking Architecture and associated technologies.
- Experience with using "**new IT" (AI, Analytics, Omni-channel, Agile, DevOps, Design Lead Development)** at scale.
- Understanding of banking processes, products, and relevant technologies
- Point of view on digital disruption in the Financial Services industry. Knowledge on key digital market trends like gamification, location-based offers, NFC payments among others
- Understanding of banking platforms and technical architectures
- Familiar with designing customer-journey-driven architectures
- Initial project planning - defining goals and objectives, scope, business rationale, high level requirements.
- Perform analysis to understand current functionality gaps and obtain user perceptions.
- Coordinate and lead meetings with SME's and key stakeholders to gather requirements/user stories.
- Work closely with the Business Lead/PO and/or User representatives to ensure that solution is designed

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