Global Digital Product Manager

2 months ago

Toronto, Canada Manulife Full time

**The opportunity
**The Global Digital Product Manager is responsible for the execution on product strategy/roadmap for our Global Corporate website, and the Adobe Experience Manager components that act as the foundation for all Manulife Investment Management’s digital properties. The Digital Product Manager will work with business stakeholders & internal/external design & development teams to implement and iterate them. This role will initiate and prioritize projects that drive excellent customer experience, and generate business value.

**Responsibilities**
- Lead the redesign of Manulife Investment Management’s global corporate website, and continue to evolve it to ensure it has clear objective, and delivers value as part of the overall Manulife digital ecosystem
- Drive the strategy and the execution of Manulife Investment Management’s Adobe Experience Manager components, the foundation of our digital experience. You will work with stakeholders and partners to implement AEM components that elevates our client experience, and drive customer engagement with our digital offerings
- Lead the strategy of global shared digital platforms, identify areas of opportunity to leverage platforms across regions to improve digital experience, and drive efficiency
- Clearly present product concepts, roadmap, and delivery timeline to business stakeholders
- Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating with cross functional teams for every stage of product development
- Manage Program Backlog and other means to achieve and maintain targeted business objectives.
- Champion user-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-centric products
- Work with stakeholders on responding to bugs and critical customer facing issues.
- Managing and updating the team backlog with quality grooming.
- Act as a Business Process owner within the Agile development process.
- Work with internal teams on performing analysis and generating requirements, evaluate the feasibility and technical alternatives, prioritize and generate a deliverable
- Proven ability to understand customers' operations and business drivers and translate them into product requirements.
- Always work with the teams to ensure value delivery, and ensure an adoption strategy is in place.
- Responsible to identify and carefully consider which activities will produce the most business value
- Overall experience of 6-8 years with 4+ years of web content management system
- Knowledge in AEM foundational concept
- Knowledge on latest AEM features
- Vendor relationship management

**What are we looking for**
- Bachelors Degree
- **3+ years experience**:

- **Working knowledge of financial services products, sales cycle and market**:

- Ability to manage key performance indicators (KPI’s) and leverage reporting data to provide insight to the business and make strategic business recommendations
- Exceptional communication and presentation skills
- Ability to conduct user/design research or work closely with design researchers
- Ability to understand and navigate the challenges inherent in a larger organization while staying productive, creative, and engaged

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

**Salary & Benefits**

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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